Product Implementation Specialist

Incognito Software Systems Inc; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Equivant is seeking an Implementation Specialist to leverage JWorks CMS and work with CourtView Justice Solutions customers across the U.S. The role requires travel up to 50% and on-site visits when needed, with remote work possible if not near a location.

You will analyze customer requirements, configure software, deliver training, and support post-implementation, contributing to process improvements in court case management.

Qualifications

• 2+ years of court/judicial experience.
• Experience as a trainer with adult learning principles.
• Willingness to travel up to 50% to customer sites.
• Experience implementing or overseeing software projects in a court/judicial setting.
• Bachelor's degree in Criminal Justice, MIS or related field is preferred.

Responsibilities

• Analyze customers' business requirements and objectives to develop business processes that meet their needs.
• Configure software applications to best meet customer business needs.
• Develop and deliver project deliverables such as process outlines, gap analysis and design documents.
• Deliver onsite and remote training sessions.
• Travel to customer sites across the country to help improve operations.

Skills

Court experience

Presentation skills

Training delivery

Adult learning principles

Microsoft Office

Education

Bachelor's degree in Criminal Justice, MIS or related field

High School Diploma or GED

Tools

Microsoft Office

Job description

Product Implementation Specialist page is loaded## Product Implementation Specialistlocations: United States - Remotetime type: Full timeposted on: Posted 2 Days Agojob requisition id: R70924**Job Summary:**We are equivant, a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit.This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management taking the process to a whole new level.You'll drive the success of a company that's served the courts for 20+ years. equivant is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization.Our unique, highly configurable software allows our customers to configure the system to suit their specific business processes. We work along-side our customers to help drive improved processes and offer a comprehensive case management solution that is both efficient and flexible - a must in the judicial system today. Because you'll be needed on-site with our customers to perform business process reviews and the configuration to satisfy their processes, you can expect to travel around 25%. In order to be considered, you'll need 2+ years of court experience preferably with experience using and/or supporting court case management system software.In return, our next Implementation Specialist will have the opportunity to work remotely if not near one of our five US office locations, and participate in our excellent bonus program. equivant is part of a growing and very successful global family, and this provides unique opportunities for those seeking long-term growth and development.**Job Description:****Job Responsibilities:*** Analyze customers' business requirements and objectives to develop business processes that will meet their needs.* Configure software applications to best meet the customer's business needs.* Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.* Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.* Deliver onsite and remote training sessions.* Facilitate software testing sessions* Provide implementation and post-implementation support as needed.* Consult with customers and determine new ways for them to improve their operations through new service or product offerings.* Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.* Assist in developing new training curricula for new products and enhanced functionality as needed* Travel to customer sites across the country to help improve their operations through the use of our products and services.**Required Skills/Experience:*** Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.* High School Diploma or GED* Ability to travel 50%**Desirable Skills/Experience:*** Court case management software experience* Minimum of 2 years' experience in the court / judicial industry* Software implementation/oversight administration experience* Experience as a trainer with a demonstrated understanding of adult learning principles* Presentation skills* Bachelor's Degree in Criminal Justice, Management Information Systems or related field**Worker Type:**Regular**Number of Openings Available:**1locations: United States - Remotetime type: Full timeposted on: Posted Yesterdayaims to embrace community while advancing justice and deliver better outcomes to all who touch the justice system. We do this through our deep domain knowledge, modern technologies, and expert services that help promote public and individual safety by informing decisions at every step. As fellow stewards of justice,