Product Implementation Specialist

Cast & Crew; California; On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid time off

Tuition reimbursement

Job summary

Cast & Crew in California seeks a customer solutions specialist to deliver exemplary service to a diverse customer base during the implementation phase, resolve end-user questions, and document requirements.

You will liaise with other departments to fix technical issues, maintain knowledge of product offerings and support policies, and help ensure a smooth, efficient experience for clients.

Qualifications

• 5+ years of generalized experience in a client solutions environment.
• Excellent written and oral communication skills.
• Ability to work overtime as needed.

Responsibilities

• Provide exemplary customer service to a diverse base of customers.
• Research, resolve, and respond to end-user issues/problems during the implementation phase.
• Document customer requirements and enhancement requests.
• Act as liaison between other departments to resolve technical issues as needed.
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users.

Skills

Customer service

Analytical skills

Written communication

Oral communication

Overtime availability

Education

GED or equivalent

Job description

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

Core Responsibilities

• Providing exemplary customer service to a diverse base of customers.
• Research, resolve, and respond to end-user issues/problems/questions during the implementation phase.
• Document customer requirements and enhancement requests.
• Act as liaison between other departments to resolve technical issues as needed.
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users.
• Maintain documentation and procedures and share knowledge with fellow team members.
• Assist with user acceptance testing on assigned projects.
• Working knowledge and understanding of payroll processes and systems.
• Ability to quickly learn and apply new knowledge.
• Self-motivated creative problem solver who enjoys a fast-paced environment.
• Other duties as assigned.

Key Qualifications

• 5+ years of generalized experience in a client solutions environment.
• Strong customer services and analytical skills.
• Excellent written and oral communication skills.
• Ability to work overtime as needed.

Preferred Qualifications

• GED or equivalent
• Experience within the Entertainment or other heavily unionized industry.

Special Work Conditions

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

We take care of our people.

When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We’re committed to helping you thrive, professionally, and personally.

Benefits Are Subject To Eligibility Requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents

Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $28.00 - $38.00 per hour.