Product-Focused Technical Business Analyst (Remote)

Public Consulting Group; United States; À distance; USD 73 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical and dental benefits

401k

PTO

Parental leave

Résumé du poste

Public Consulting Group is seeking a Technical Business Analyst for the Education product line. You will own incident management, triage defects, and translate business needs into actionable requirements for the development team.

You will collaborate with clients and internal teams, maintain product documentation, and contribute to roadmap discussions. Remote work is offered with occasional travel to client sites and offices.

Qualifications

• Bachelor’s degree in business, information systems, CS, or related field.
• Strong ability to gather information from diverse stakeholders and navigate ambiguity.
• Ability to manage multiple priorities under pressure.
• Curiosity and enthusiasm for learning a new product.
• Clear communication with clients and technical teams.

Responsabilités

• Develops deep, working knowledge of the EDPlan product, its configuration, behavior, and impact of changes.
• Facilitates core SDLC activities, gathers requirements, and translates into specs, diagrams, and prototypes.
• Owns incident management from start to finish and documents outcomes for future reference.
• Leads defect triage and resolution, logs issues, and coordinates with dev to fix and close issues.
• Coordinates with engineering and QA to plan tests and support UAT for new features/releases.
• Serves as primary client communication point regarding defect status and release timing.
• Supports product improvements, configuration, and roadmap discussions.
• Manages multiple concurrent streams, escalating issues as needed.
• Develops release notes, end-user communications, and internal training materials.

Connaissances

Critical thinking

Multitasking

Communication

Curiosity

Questioning

Formation

Bachelor's degree

Outils

JIRA

ServiceNow

Axure RP

Power BI

SQL

Description du poste

Public Consulting Group is seeking a Technical Business Analyst for the Education product line. You will own incident management, triage defects, and translate business needs into actionable requirements for the development team.

You will collaborate with clients and internal teams, maintain product documentation, and contribute to roadmap discussions. Remote work is offered with occasional travel to client sites and offices.