Product Expert & Roadmap Influencer

Veeva Systems; New York (NY); A distancia; USD 65.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Descripción de la vacante

Veeva Systems is seeking a Product Expert to bridge our software development teams, internal stakeholders, and customers. You will combine industry knowledge with technical product mastery to advocate for customer needs and directly influence our long-term product roadmap.

This highly visible, cross-functional role requires exceptional communication and the ability to educate the market on our product capabilities while supporting internal and external users.

Formación

• 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing).
• Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce).
• Proven track record launching software features, leading customer workshops, or managing user communities.

Responsabilidades

• Act as primary SME and voice of the product at industry events, user groups, and webinars; create content and demos.
• Gather, synthesize, and prioritize product feedback from end-users and client executives.
• Collaborate with Product Managers to translate customer needs into actionable technical requirements for the roadmap.
• Provide advanced product support and enablement to internal teams and clients.

Conocimientos

Customer-facing tech experience

SaaS experience

Communication skills

Herramientas

Veeva Vault

Salesforce

Descripción del empleo

Veeva Systems is seeking a Product Expert to bridge our software development teams, internal stakeholders, and customers. You will combine industry knowledge with technical product mastery to advocate for customer needs and directly influence our long-term product roadmap.

This highly visible, cross-functional role requires exceptional communication and the ability to educate the market on our product capabilities while supporting internal and external users.