Product Expert - Link Key People

Veeva Systems; New York (NY); Remote; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Product Expert to bridge our software development teams, internal stakeholders, and customers. You will combine industry knowledge with technical product mastery to advocate for customer needs and directly influence our long-term product roadmap.

This highly visible, cross-functional role requires exceptional communication and the ability to educate the market on our product capabilities while supporting internal and external users.

Qualifications

• 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing).
• Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce).
• Proven track record launching software features, leading customer workshops, or managing user communities.

Responsibilities

• Act as primary SME and voice of the product at industry events, user groups, and webinars; create content and demos.
• Gather, synthesize, and prioritize product feedback from end-users and client executives.
• Collaborate with Product Managers to translate customer needs into actionable technical requirements for the roadmap.
• Provide advanced product support and enablement to internal teams and clients.

Skills

Customer-facing tech experience

SaaS experience

Communication skills

Tools

Veeva Vault

Salesforce

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long-term product roadmap. This is a highly visible, cross-functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.

What You’ll Do

• Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations.
• Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives.
• Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands.
• Support: Provide advanced product support and enablement to internal teams and clients.

Requirements

• Years of Experience: 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing).
• Platform Mastery: Hands‑on experience administering, configuring, or implementing enterprise‑grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents).
• Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation: Base pay: $65,000 - $150,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .