Product Expert - Veeva CRM

Veeva Systems; United States; Hybrid; USD 55,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Product Expert focused on Veeva CRM to serve as a key voice in customer engagements. This role requires over 3 years of experience with Veeva CRM, strong communication skills, and the ability to collaborate across multiple teams. Responsibilities include educating customers, gathering feedback, and influencing the product roadmap. The company offers a salary range of $55,000 - $225,000 and provides various benefits including medical insurance, flexible PTO, and retirement programs.

Qualifications

• 3+ years of experience with Veeva CRM administration or implementation.
• Ability to communicate technical and business requirements clearly.
• Experience interacting with internal teams and customers.

Responsibilities

• Serve as a product evangelist for Veeva CRM.
• Share product information and educate customers through meetings.
• Prioritize customer feedback and assist in roadmap direction.

Skills

Experience administrating and/or implementing Veeva CRM

Strong analytical and communication skills

Ability to understand and communicate technical requirements

Job description

The Role

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.

Note: This is not a QA Engineering role.

What You'll Do

• Be the product evangelist and provide subject matter expertise for Veeva CRM
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Requirements

• A must-have is 3+ years experience administrating and/or implementing Veeva CRM
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience interacting with customers and internal teams, both in-person and remote
• Strong analytical and communication skills; written, verbal, and formal presentation
• Self-directed team player with a positive attitude
• Willingness to travel up to 10%

Nice to Have

• Creating materials for technical & non-technical audiences
• Experience with video editing software
• Experience performing software demonstrations
• Experience managing an online community

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $55,000 - $225,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].