Product Expert - Link Key People

Veeva Systems; San Francisco (CA); Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

1% charitable giving program

Fitness reimbursements

Job summary

Veeva Systems is hiring a Product Expert to bridge software development teams and customers. This role requires exceptional communication skills and technical aptitude to advocate for customer needs and influence the product roadmap effectively.

Ideal candidates will have 3+ years of experience in a customer-facing technology role and mastery of SaaS platforms like Veeva Vault. The position includes perks such as private medical insurance and fitness reimbursements, and provides flexibility in work location.

Qualifications

• 3+ years of experience in a customer-facing technology role.
• Hands-on experience with enterprise-grade SaaS platforms.
• Demonstrated experience in launching software features or managing user communities.

Responsibilities

• Act as product expert and voice at industry events and webinars.
• Gather and prioritize product feedback from users and executives.
• Collaborate with Product Managers on technical requirements.
• Provide advanced product support and enablement to teams.

Skills

Customer-facing technology role experience

SaaS platforms knowledge

Exceptional communication skills

Tools

Veeva Vault

Salesforce

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long‑term product roadmap. This is a highly visible, cross‑functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.

What You’ll Do

• Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations.
• Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end‑users and client executives.
• Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands.
• Support: Provide advanced product support and enablement to internal teams and clients.

Requirements

• Years of Experience: 3+ years of experience in a customer‑facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing).
• Platform Mastery: Hands‑on experience administering, configuring, or implementing enterprise‑grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry‑specific equivalents).
• Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities.

Perks & Benefits

• Private medical insurance.
• 1% charitable giving program.
• Fitness reimbursements.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].