Product Expert - Link Key People

Veeva; San Francisco (CA); Teletrabalho; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

1% charitable giving program

Fitness reimbursements

Resumo da oferta

Veeva Systems seeks a Product Expert to bridge our software teams, stakeholders, and customers. You will combine industry knowledge with product mastery to advocate for customer needs, educate the market on capabilities, and influence the product roadmap.

This highly visible role requires technical aptitude, strategic thinking, and exceptional communication skills, with the flexibility to work from home or in the office.

Qualificações

• 3+ years in a customer-facing technology role.
• Experience with enterprise SaaS platforms.
• Proven ability to influence roadmaps and educate customers.

Responsabilidades

• Act as subject matter expert and voice of the product at events.
• Gather feedback from end-users and executives.
• Collaborate with product managers to translate needs into requirements.
• Provide advanced product support to clients and internal teams.

Conhecimentos

Customer-facing

SaaS knowledge

Stakeholder communication

Ferramentas

Veeva Vault

Salesforce

Descrição da oferta de emprego

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long-term product roadmap. This is a highly visible, cross-functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.

What You'll Do

• Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations
• Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives
• Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands
• Support: Provide advanced product support and enablement to internal teams and clients

Requirements

• Years of Experience: 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
• Platform Mastery: Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
• Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities

Perks & Benefits

• Private medical insurance
• 1% charitable giving program
• Fitness reimbursements

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].