Product Expert - Clinical Operations

Veeva Systems; San Francisco (CA); Remote; USD 130,000 - 180,000; Full time

Job summary

Veeva Systems is seeking a highly motivated Product Manager specializing in Clinical Operations to drive customer success across Europe. You’ll be the product evangelist, translating customer needs into actionable product requirements and helping accelerate AI-driven transformations.

You’ll collaborate with global teams, engage with customers and internal stakeholders, and contribute to roadmap education and best practices.

Qualifications

• 5+ years in Clinical Operations product management or related roles.
• Experience with CTMS, eTMF or Study Start-up processes.
• Ability to translate customer needs into product requirements.
• Strong English communication and stakeholder management.
• Willingness to travel up to 25% and work across time zones in Europe.

Responsibilities

• Be the product evangelist for Veeva Clinical Operations products.
• Champion product enhancements and communicate roadmap to customers.
• Capture customer feedback and translate into release planning.
• Collaborate with global teams including Services, Strategy, Sales and Support.
• Educate customers in meetings and online communities about product value.

Skills

Clinical Operations PM

Customer engagement

AI awareness

Travel willingness

English communication

Tools

CTMS

eTMF

Study Start-up

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience within the Clinical Operations (Clinical Trials) domain to drive customer success with our Veeva Clinical Operations products family in Europe.

• Build and foster highly engaged Users Communities; regularly communicating with them in a range of forums to provide clear and impactful communication that drives shared understanding & education, promote product adoption, and delivers customer value
• Represent the Product organization in customer meetings, online communities, with internal team education and at industry events – driving increased customer value through release education and product capability promotion
• As a Voice for the Customers, capture and relay their needs (and industry-specific learnings) to our Product Management team based across the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Operations products that enable:
  • AI & Digital transformation
  • Risk-based decision making
  • Regulatory compliance
  • A culture of continuous improvement
  • Operational excellence across the pharmaceutical industry
• Develop rich relationships with key product users / influencers
• Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success!

This role is ideal for someone passionate about Clinical Operations and associated processes, eager to collaborate with customers, and excited to drive their success.

What You’ll Do

• Be the product evangelist and provide subject matter expertise for the Veeva Clinical Operations products
• Act as a champion for Veeva's key product enhancements (for example, learning the overarching Veeva AI vision to effectively guide customers through their AI transformation journeys together with Veeva colleagues). Stay up to date with the latest features, strategy and roadmap
• Contribute to best practices and process recommendations within the Veeva Clinical Operations product area
• Engage with customer stakeholders to communicate product roadmap and vision
• Provide product education to Veeva Clinical Operations customers in meetings (in a range of forums) and our online communities (Veeva Connect); Ensuring we are communicating the problems we are solving, value delivered and product functionality
• Be the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovations
• Collaborate with Product teams to deliver valuable content and resources for product and release communication
• Provide cross-functional product expertise to internal teams, including Services, Strategy, Sales, and Product Support

Requirements

• 5+ years working in the Clinical Operations (Clinical Trials) space, usually in Product Management, Consulting or Professional Services/Implementation roles and with hands‑on experience of associated software tools (e.g. CTMS, eTMF or Study Start-up) and associated operational processes
• Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
• Ability to understand Product Vision, Technical Specifications and Software Development Documentation, and translate them into language and content relevant for end users and business teams
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote (including software demonstrations and presentations)
• Strong analytical skills and English skills (written, verbal, and formal presentations)
• A strong passion for emerging technologies (specifically AI) and the ability to quickly grasp, articulate, and conceptualize how AI-driven features solve real‑world clinical operations problems (including some exposure to AI in driving efficiencies in your existing role and/ or optimizing workflows)
• Self-directed team player with a positive attitude
• Willingness to travel up to 25%
• Based in Europe (with ability to work across time‑zones)

Nice to Have

• Veeva Clinical Operations Products experience
• Fluency in another European language
• Creating engaging videos with familiarity with Video Recording software (e.g. Camtasia)
• Experience with Risk Management in the Life Sciences domain

Note: Veeva will consider applicants from European countries where Veeva has representatives.

Interviewing with Veeva

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  • A conversation with the hiring manager
  • A practical case exercise
  • A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].