Remote Clinical Ops Product Evangelist (Europe)

Veeva Systems, Inc.; France; Hybride; EUR 80 000 - 160 000; Plein temps

Résumé du poste

Veeva Systems is seeking a Clinical Operations Product Expert to drive customer success across Europe and collaborate with global Product teams. You will foster engaged user communities, represent the product in meetings and industry events, and translate customer needs into actionable product enhancements that enable AI-driven transformation.

You will work with cross-functional teams to educate customers, share release plans, and advocate for users while traveling up to 25% and coordinating

Qualifications

• 5+ years working in Clinical Operations space, usually in Product Management, Consulting or Professional Services/Implementation roles and with hands-on experience of associated software tools (e.g. CTMS, eTMF or Study Start-up) and associated operational processes
• Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
• Ability to understand Product Vision, Technical Specifications and Software Development Documentation, and translate them into language and content relevant for end users and business teams
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote (including software demonstrations and presentations)
• Strong analytical skills and English skills (written, verbal, and formal presentations)
• A strong passion for emerging technologies (specifically AI) and the ability to quickly grasp, articulate, and conceptualize how AI-driven features solve real-world clinical operations problems (including some exposure to AI in driving efficiencies in your existing role and/ or optimizing workflows)
• Self-directed team player with a positive attitude
• Willingness to travel up to 25%
• Based in Europe (with ability to work across time-zones)

Responsabilités

• Be the product evangelist and provide subject matter expertise for the Veeva Clinical Operations products
• Act as a champion for Veeva's key product enhancements (for example, learning the overarching Veeva AI vision to effectively guide customers through their AI transformation journeys together with Veeva colleagues). Stay up to date with the latest features, strategy and roadmap
• Contribute to best practices and process recommendations within the Veeva Clinical Operations product area
• Engage with customer stakeholders to communicate product roadmap and vision
• Provide product education to Veeva Clinical Operations customers in meetings (in a range of forums) and our online communities (Veeva Connect); Ensuring we are communicating the problems we are solving, value delivered and product functionality
• Be the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovations
• Collaborate with Product teams to deliver valuable content and resources for product and release communication
• Provide cross-functional product expertise to internal teams, including Services, Strategy, Sales, and Product Support
• Note: Veeva will consider applicants from European countries where Veeva has representatives.

Connaissances

Analytical skills

English skills

Willing to travel

Self-directed

Requirements translation

Stakeholder communication

Outils

CTMS

eTMF

Study Start-up

Description du poste

Veeva Systems is seeking a Clinical Operations Product Expert to drive customer success across Europe and collaborate with global Product teams. You will foster engaged user communities, represent the product in meetings and industry events, and translate customer needs into actionable product enhancements that enable AI-driven transformation.

You will work with cross-functional teams to educate customers, share release plans, and advocate for users while traveling up to 25% and coordinating