Director, Product Strategy & Guest Experience

Referral Job Portal; Orlando (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Universal Orlando Resort seeks a Director of Product Strategy to lead the strategy, development, commercialization, and continual improvement of Universal Moments, a guest experience product enabling guests to capture, personalize, share, and extend memories across the Universal experience.

Reporting to the VP of Global Brand & Commercial, the director translates long-term visions into clear priorities, builds product plans, and guides execution with cross-functional partners across destinations

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of experience in product strategy, business strategy, commercial strategy, guest or customer experience, digital products, hospitality, or related fields.
• Experience leading or supporting products, programs, or business initiatives from planning through execution and ongoing improvement.
• Experience working with cross-functional teams such as marketing, operations, finance, technology, legal, creative, analytics, or commercial partners.

Responsibilities

• Defines and updates the product strategy, priorities, roadmap, and key decisions for the product.
• Shapes the guest value proposition and overall product experience across the guest journey.
• Supports launch planning, operational readiness, product improvements, and expansion across destinations.
• Maintains the business view of Universal Moments, including financial performance, investments, revenue opportunities, and risks.
• Coordinates work across internal partners and helps keep teams aligned on priorities and decisions.
• Identifies opportunities to improve guest experience and product opportunities, staying informed on trends.

Skills

Product strategy

Cross-functional collaboration

Executive updates

Education

Bachelor's degree

MBA

Job description

Universal Orlando Resort seeks a Director of Product Strategy to lead the strategy, development, commercialization, and continual improvement of Universal Moments, a guest experience product enabling guests to capture, personalize, share, and extend memories across the Universal experience.

Reporting to the VP of Global Brand & Commercial, the director translates long-term visions into clear priorities, builds product plans, and guides execution with cross-functional partners across destinations