Global UXUI Research & Accessibility Lead

Universal Orlando Resort; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Universal Orlando Resort is seeking a Manager, Global UXUI Experience Design, Research & Accessibility to lead usability studies, analyze results, and translate insights into actionable improvements across digital products for guests worldwide.

The role partners with Product, Technology, and Analytics to deliver accessible, delightful experiences and to drive business results while mentoring a growing UXUI team.

Qualifications

• 5+ years of leadership in user research and usability testing for digital experiences.
• 2+ years as Senior UX Researcher or Senior Designer developing digital products.
• Accessibility certification and experience preferred.
• Experience with immersive technologies, ecommerce/travel & hospitality is a plus.
• Portfolio with usability research case studies showing UX excellence.

Responsibilities

• Conduct usability testing to validate design hypotheses and identify problems.
• Analyze KPIs and provide data-driven UX/UI recommendations.
• Write study plans with goals, hypotheses, metrics, and approach.
• Collaborate with Product, Tech, and Insights teams to drive accessible design.
• Lead and coach the UXUI team to deliver high-quality, accessible experiences.
• Execute hands-on usability and accessibility tests, reviews, and documentation.

Skills

UX research

Usability testing

Leadership

Cross-functional collaboration

Analytics & KPI interpretation

Education

Bachelor’s degree in UX/Experience Design or related field

Tools

UserZoom

UserTesting.com

Adobe Creative Suite

Sketch

InVision

Abstract

Job description

Universal Orlando Resort is seeking a Manager, Global UXUI Experience Design, Research & Accessibility to lead usability studies, analyze results, and translate insights into actionable improvements across digital products for guests worldwide.

The role partners with Product, Technology, and Analytics to deliver accessible, delightful experiences and to drive business results while mentoring a growing UXUI team.