Product Experience Associate — Remote, Training & Growth

Allegion; New Jersey; Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% company match

Tuition Reimbursement

Unlimited PTO

Employee discounts

Job summary

Allegion is hiring an entry‑level Product Experience Specialist to support customer‑facing testing and validation of new and updated products. You’ll collaborate with Product Development, Technical Services, and Field Specialist teams to define and improve customer touchpoints.

This role emphasizes training and mentorship for career growth in product experience and engineering. This position is designed for recent graduates, with remote collaboration across US teams and opportunities to report

Qualifications

• Bachelor’s degree in Engineering (EE, EET, CE, CET, ME, MET) or Informatics; recent graduates encouraged to apply.
• Internship or coursework related to electronic locking, security, or customer experience preferred but not required.
• Familiarity with Bluetooth and Wi‑Fi product connectivity and use (school projects or internships acceptable).
• Interest in Access Control and Electronic Security Industry.
• Basic computer literacy and comfort with Microsoft Office Applications.
• Willingness to learn about Electro‑mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components.
• Good communication and presentation skills; willingness to develop these further.
• Mechanical aptitude and willingness to use small hand tools.
• Ability to clearly communicate solutions in customer‑friendly language.
• Empathy for customer experiences during installation and use of Allegion products.
• Ability to capture and communicate customer concerns for action by the project team, with support.
• Willingness to travel up to 25%.
• Positive, can‑do attitude and commitment to Allegion’s customer‑centric culture.

Responsibilities

• Assist in communicating customer interface and experience‑based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario‑based validations with support.
• Promote design guidelines and UI/UX best practices as learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US‑based, and international teams, primarily remotely.
• Learn to manage multiple projects and priorities with guidance.

Skills

Bachelor’s degree in Engineering

Internship or coursework related to

Bluetooth & Wi‑Fi connectivity

Travel up to 25%

Communication & presentation skills

Education

Engineering or Informatics degree

Job description

Allegion is hiring an entry‑level Product Experience Specialist to support customer‑facing testing and validation of new and updated products. You’ll collaborate with Product Development, Technical Services, and Field Specialist teams to define and improve customer touchpoints.

This role emphasizes training and mentorship for career growth in product experience and engineering. This position is designed for recent graduates, with remote collaboration across US teams and opportunities to report