Product Education & Guest Experience Specialist

Lululemon Athletica Inc.; Shrewsbury (NJ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Mental health support

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking Educator candidates to deliver exceptional guest experiences in our stores. You will educate guests on products, demonstrate usage benefits, and support seamless transactions across omnichannel options. You will move on the floor to engage customers and respond to feedback with leadership action.

Desirable candidates share our values of inclusion, integrity, and teamwork, and are willing to work evenings, weekends, and holidays in a fast-paced luxury retail setting.

Qualifications

• Must be legally authorized to work in the United States
• Must be 18 years of age or older
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time
• Assess guests' needs to provide customized, effective purchase and return solutions
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and omnichannel programs
• Move dynamically on the floor to engage with guests and attend to store needs
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests
• Contribute to a respectful and inclusive team environment
• Establish productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks per company standards
• Use in-store technology to support store operations
• Perform cleaning tasks to maintain luxury environment
• Adhere to safety policies and procedures
• Work in accordance with policies, procedures and laws

Skills

Inclusion & diversity

Integrity/Honesty

Guest experience

Personal responsibility

Self-awareness

Collaboration

Enthusiasm

Education

High school diploma or equivalent

Job description

lululemon is seeking Educator candidates to deliver exceptional guest experiences in our stores. You will educate guests on products, demonstrate usage benefits, and support seamless transactions across omnichannel options. You will move on the floor to engage customers and respond to feedback with leadership action.

Desirable candidates share our values of inclusion, integrity, and teamwork, and are willing to work evenings, weekends, and holidays in a fast-paced luxury retail setting.