Product Documentation Lead | Help Center & AI Content

Magnite; Los Angeles (CA); Sur place; USD 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Equity + ESPP

Pension & retirement plan

Health coverage for you and family

Time off & Summer Fridays

Family leave

Cell phone subsidy

Recognition program

Community service events

Wellness coach

Résumé du poste

Magnite is seeking a senior Lead, Product Documentation to own the Help Center and lead Magnite’s technical writing practice. You will set the strategy and roadmap for the Help Center, manage the platform, and continuously improve information architecture, search, and user experience.

As Magnite’s primary technical writer, you will create and maintain clear, accurate documentation across our technology platforms while using AI-enabled tools to scale content development and maintenance.

Qualifications

• 5+ years of experience in technical writing, product documentation, knowledge management, or a related discipline.
• Experience owning or administering a client-facing Help Center, knowledge base, or content management platform such as Document360 or Confluence.
• Hands-on experience using AI-enabled tools to improve content production efficiency and scale.
• Technical fluency to work with engineers and understand software development processes, APIs, integrations, and product workflows.

Responsabilités

• Own Magnite Help Center strategy, roadmap, platform management, and ongoing development.
• Lead documentation standards, templates, governance, and publishing workflows.
• Create and maintain clear, accurate documentation across Magnite’s technology platforms.
• Produce content in formats including guides, release notes, FAQs, diagrams, tables, code samples, audio, and video.
• Collaborate with Product, Engineering, Product Marketing, and client-facing teams to align content with business priorities.
• Use analytics, search behavior, and customer feedback to improve content discoverability and self-service.

Connaissances

Technical writing

Information architecture

Content governance

AI tooling

Cross-functional collaboration

Documentation lifecycle

API/docs

Outils

Document360

Confluence

Description du poste

Magnite is seeking a senior Lead, Product Documentation to own the Help Center and lead Magnite’s technical writing practice. You will set the strategy and roadmap for the Help Center, manage the platform, and continuously improve information architecture, search, and user experience.

As Magnite’s primary technical writer, you will create and maintain clear, accurate documentation across our technology platforms while using AI-enabled tools to scale content development and maintenance.