Head of Product Documentation & AI Enablement

CivicPlus, LLC; United States; Presencial; USD 120 000 - 157 000; Tempo integral

Resumo da oferta

CivicPlus is seeking a Manager, Product Documentation to lead a team of four Product Documentation Specialists and align documentation with R&D, Technical Support, and Services. The role emphasizes strong editorial judgment, AI-assisted tooling, and governance across content platforms.

The ideal candidate brings 5–8+ years in technical writing or related fields, exhibits strategic thinking, execution discipline, and the ability to influence without authority in a fast-paced SaaS environment.

Qualificações

• Experience in Technical Writing, Content Strategy, Knowledge Management, or related role supporting SaaS or tech organizations.
• Demonstrated ability to lead and develop individual contributors and manage outcomes.
• Strong writing/editing skills with ability to publish content directly.
• Experience establishing content standards, style guides, and enablement programs.
• Hands-on experience with knowledge management or content platforms and AI-assisted content tools.

Responsabilidades

• Own the Product Documentation function, drive adoption and outcomes.
• Refine operating model, standards, processes, and success metrics.
• Lead and develop a team of Product Documentation Specialists; hiring and coaching.
• Review, edit, and write documentation to maintain quality and coverage.

Conhecimentos

Technical Writing

Content Strategy

Knowledge Management

AI Tools

Content Governance

Leadership

Formação académica

Bachelor's degree

Ferramentas

AI Tools

Content Platforms

Documentation Platforms

Descrição da oferta de emprego

CivicPlus is seeking a Manager, Product Documentation to lead a team of four Product Documentation Specialists and align documentation with R&D, Technical Support, and Services. The role emphasizes strong editorial judgment, AI-assisted tooling, and governance across content platforms.

The ideal candidate brings 5–8+ years in technical writing or related fields, exhibits strategic thinking, execution discipline, and the ability to influence without authority in a fast-paced SaaS environment.