Product Development Coordinator Bilingual Mandarin

Excelsior Nutrition Inc; Anaheim (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

LTD

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Excelsior Nutrition Inc in California seeks a Product Development Coordinator to manage customer orders from entry through delivery in a fast-paced contract manufacturing environment. The ideal candidate will have a Bachelor’s degree in a business-related field and strong project management, communication, and organizational skills. Bilingual Mandarin is preferred. Responsibilities include serving as the primary point of contact for accounts, maintaining customer records, and ensuring on-time delivery of orders.

Qualifications

• Bachelor’s or equivalent experience in a business-related field.
• Bilingual Mandarin preferred.
• Good written and verbal communication skills.
• Good organizational skills with strong attention to detail.

Responsibilities

• Manage customer orders from entry through delivery.
• Provide accurate and timely order information.
• Communicate proactively with internal teams.
• Participate in continuous improvement efforts.

Skills

Bilingual Mandarin

Project Management

Communication Skills

Organizational Skills

Multi-tasking

Documentation Practices

Education

Bachelor’s degree in business-related field

STEM Major

Job description

Benefits

• Life Insurance
• LTD
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Summary

The Product Development Coordinator is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers in a fast-paced contract manufacturing environment focused on nutraceuticals and dietary supplements.

Responsibilities

• Serve as the primary point of contact for assigned accounts, providing accurate and timely order information.
• Effectively manage large amounts of incoming calls, emails, texts, and chats.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Answer questions in regards to company policy, warranty, product functions, and product specifications.
• Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
• Communicate proactively with all internal teams to ensure on-time delivery.
• Maintain accurate customer records, specifications, and communication logs.
• Participate in continuous improvement efforts focused on service quality and process efficiency.
• Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, facilitating product production, and coordinating with the customer to get the finished product picked up.
• Understand how 4Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.
• Other duties as assigned.

Requirements

• Bachelor’s or equivalent experience in a business-related field. STEM Major preferred.
• Bilingual Mandarin preferred.
• Project Management experience.
• Good written and verbal communication skills.
• Good organizational skills with a strong attention to detail.
• Ability to multi-task and prioritize responsibilities.
• Strong documentation practices and record keeping skills.
• Ability to work both independently and in a team environment.
• Ability to maintain a high level of confidentiality.
• Ability to work under the pressure of deadlines.