Customer Service Representative Bilingual Mandarin

Excelsior Nutrition Inc; Anaheim (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

LTD

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Excelsior Nutrition Inc is seeking a Customer Service Representative to manage customer orders from entry through delivery in a fast-paced nutraceutical contract manufacturing environment.

You will serve as the main contact for accounts, coordinate with internal teams to ensure on-time shipment, and maintain accurate records while upholding confidentiality.

A Bachelor's in a business-related field, strong communication, and ability to multi-task are required; Mandarin bilingual preferred.

Qualifications

• Bachelor’s or equivalent experience in a business-related field.
• STEM major preferred.
• Bilingual Mandarin preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, providing accurate and timely order information.
• Effectively manage large amounts of incoming calls, emails, texts, and chats.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Answer questions regarding company policy, warranty, product functions, and specifications.
• Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
• Communicate proactively with all internal teams to ensure on-time delivery.
• Maintain accurate customer records, specifications, and communication logs.
• Participate in continuous improvement efforts focused on service quality and process efficiency.
• Handle all aspects of customer order from RFQ to invoice processing and product production coordination.
• Understand how Excelsior completes orders from receipt to shipment.
• Other duties as assigned

Skills

Communication skills

Multi-tasking

Detail-oriented

Documentation practices

Teamwork

Independent work

Confidentiality

Education

Bachelor’s or equivalent in business-related field

STEM major preferred

Job description

Benefits

• Life Insurance
• LTD
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Job Summary

The Customer Service Representative is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers in a fast-paced contract manufacturing environment focused on nutraceuticals and dietary supplements.

Responsibilities

• Serve as the primary point of contact for assigned accounts, providing accurate and timely order information.
• Effectively manage large amounts of incoming calls, emails, texts, and chats.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Answer questions in regards to company policy, warranty, product functions, and product specifications.
• Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
• Communicate proactively with all internal teams to ensure on-time delivery.
• Maintain accurate customer records, specifications, and communication logs.
• Participate in continuous improvement efforts focused on service quality and process efficiency.
• Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up.
• Understand how 4Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.
• Other duties as assigned

Requirements

• Bachelor’s or equivalent experience in a business-related field. STEM Major preferred
• Bilingual Mandarin preferred
• Project Management experience
• Good written and verbal communication skills
• Good organizational skills with a strong attention to detail
• Ability to multi-task and prioritize responsibilities
• Strong documentation practices and record keeping skills
• Ability to work both independently and in a team environment
• Ability to maintain high level of confidentiality
• Ability to work under pressure of deadlines