Product Designer: AI-Driven Service Management

ST Labs Pvt Ltd.; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Equity

In-office

Job summary

STLabs Pvt Ltd in New York City is seeking a talented mid-level Product Designer to lead the design of our next-generation Service Management product. You will define how our self-service AI agent interacts with customers, prototype adaptive experiences, and reshape what IT service management means in the AI era.

You should be comfortable using AI coding tools to create and share interactive prototypes, explore multiple directions, test ideas with customers, and collaborate with engineering and

Qualifications

• 3–6+ years of product design experience in professional tools.
• Portfolio demonstrates exceptional craft and use of AI coding tools.
• Fluency in how products and design processes are changing in the AI era.
• Appreciation for giving and receiving design critique within a high-performing team.
• Mastery of atomic design principles and component-based UI architectures.
• Comfort in a fast-paced, high-ownership startup environment.

Responsibilities

• Lead the design of our next-generation Service Management product.
• Use AI coding tools to explore, refine, and share work, pushing craft.
• Build prototypes to test directly with customers.
• Define AI-driven experiences, including conversational flows and dynamic UIs.
• Collaborate with engineering and product to shape product direction.
• Help define and grow our design system.
• Iterate quickly in a high-velocity startup environment.

Skills

Product design

AI tooling

Portfolio showcase

Design critique

Atomic design

UI components

Tools

AI coding tools

Data visualizations

Graph databases

Job description

STLabs Pvt Ltd in New York City is seeking a talented mid-level Product Designer to lead the design of our next-generation Service Management product. You will define how our self-service AI agent interacts with customers, prototype adaptive experiences, and reshape what IT service management means in the AI era.

You should be comfortable using AI coding tools to create and share interactive prototypes, explore multiple directions, test ideas with customers, and collaborate with engineering and