Product Designer — AI-Driven Service Management

Standard Template Labs; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Equity

In-office 2 Penn Plaza, five days a wk

Job summary

STLabs is seeking a mid-level Product Designer to lead the design of our next-generation AI-powered Service Management product in a fast-paced startup setting. You will define how our self-service AI agent interacts with customers and prototype new responsive experiences.

The role emphasizes building with AI tooling, testing prototypes with customers, and collaborating across engineering and product to drive design system growth.

Qualifications

• 3–6+ years of product design experience in professional tools.
• Portfolio demonstrating craft and use of AI coding tools.
• Fluency in how products and design processes are changing in the AI era.
• Strong ability to give and receive design critique as part of a high-performing team.
• Mastery of atomic design principles and component-based UI architectures.

Responsibilities

• Lead the design of the next-generation Service Management product.
• Use AI coding tools to explore, refine, and share work with the team.
• Build prototypes to test directly with customers.
• Define AI-driven experiences, including conversational flows and dynamic UIs.
• Collaborate with engineering & product to shape product direction.
• Help define and grow the design system.
• Iterate quickly in a fast-paced startup environment.

Skills

Product design

AI tooling

Atomic design

UI architecture

Team collaboration

Tools

Prototyping tools

Graph databases

Job description

STLabs is seeking a mid-level Product Designer to lead the design of our next-generation AI-powered Service Management product in a fast-paced startup setting. You will define how our self-service AI agent interacts with customers and prototype new responsive experiences.

The role emphasizes building with AI tooling, testing prototypes with customers, and collaborating across engineering and product to drive design system growth.