Product Design Manager — WMS & UX for 3PL

NFI; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

NFI in Austin is seeking a Product Design Manager to drive requirements gathering and align them with Manhattan and Softeon WMS solutions. You will own the design lifecycle for new builds and changes and manage Navex-based documents, collecting input from stakeholders to ensure designs meet customer needs while driving profitability and efficiency.

You will collaborate with Distribution Operations and IT, lead design discussions, map integration data and workflows, and establish best practices

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Logistics, or related field (recommended).
• 3+ years of experience using Manhattan and/or Softeon WMS in a 3PL environment.
• 2+ years of experience in gathering business requirements from stakeholders.
• This position does not have direct reports.
• Adept in Microsoft Office and/or Google Suite.
• Demonstrated history of integrating business insight into product experiences.
• Experience translating business requirements into documented process flows and business requirements documents.
• Passion, energy, and excitement, and high emotional intelligence to effectively work with both creative and non-creative professionals.
• Excellent technical, analytical, and problem-solving skills.
• Ability to communicate on both technical and non-technical level.
• Ability to work in a self-directed manner with minimal supervision.
• Strong verbal and written communication skills.
• Positive relationship building skills in order to acquire trust of business partners.
• Strong confidentiality practices.
• Capability to travel domestically as needed.

Responsibilities

• Identify and collaborate with stakeholders that need to provide requirements and design input for NFI’s new customers; stakeholders could be customers, operations, engineers, IT, superusers, or others.
• Work with various stakeholders to understand business processes, best practices, and customer touchpoints.
• Lead all WMS and Operational design discussions, internal or external, to drive timely and accurate decisions that will lead to excellent performance outcomes in a warehouse operation.
• Utilize experience to define how integration data mapping, WMS processing, WMS reporting, and warehouse layout/flow impact the end-user experience and performance in a warehouse.
• Understand capabilities of the various tools that will be supported (currently, Softeon and Manhattan) as well as how they best support the 3PL warehouse operations.
• Intake all requirements and incorporate updates to the Concept of Operations / Design Document / Business Requirements Document for that account.
• Receive and process user feedback, taking care to understand the underlying problem the customer/end-user is experiencing or looking to solve.
• Design and propose efficient best practices and product solutions to deploy that will meet the ever-changing requirements of the supply chain industry.
• Establish SOPs and best practices that support business needs, WMS capabilities, customer expectations, and compliance/legal requirements.

Skills

WMS design

Requirements gathering

Stakeholder collaboration

Process mapping

Documentation

Communication

Self-directed work

Education

Bachelor's degree in Business Administration or IT or Logistics

Tools

Manhattan WMS

Softeon WMS

Navex/PolicyTech

Job description

NFI in Austin is seeking a Product Design Manager to drive requirements gathering and align them with Manhattan and Softeon WMS solutions. You will own the design lifecycle for new builds and changes and manage Navex-based documents, collecting input from stakeholders to ensure designs meet customer needs while driving profitability and efficiency.

You will collaborate with Distribution Operations and IT, lead design discussions, map integration data and workflows, and establish best practices