Product Counsel - Genesys Cloud

Genesys Cloud Services, Inc.; Tennessee; Remote; USD 156,000 - 291,000; Full time

Job summary

A leading company is seeking a Product Counsel to manage product risks and strategies throughout the product lifecycle. The ideal candidate will have a J.D., be licensed to practice law, and possess experience in product counseling, particularly in software or telecommunications. This role offers remote work opportunities and a competitive salary range.

Benefits

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules

Paid time off plus 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Qualifications

• At least 3 years of experience in product counseling.
• Knowledge of regulatory issues, marketing laws, privacy, cybersecurity.

Responsibilities

• Identify product risks and develop management strategies.
• Assist with legal review of open source and AI clauses.
• Draft and maintain policies on AI Governance.

Skills

Effective communication

Collaboration

Education

J.D. from an accredited U.S. law school

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and help create the future of customer experience.

The Product Counsel is primarily responsible for:

Identifying product risks and formulating management strategies across all phases of the product lifecycle—from conception, development, launch, distribution, to end-of-life.

Key Responsibilities:

1. Develop a comprehensive understanding of the products and services offered in the Genesys Cloud division.
2. Identify product risks and develop management strategies.
3. Attend Product Management meetings, roadmap planning, project management meetings, and external trade shows as needed.
4. Assist Contracting Attorneys with legal review of open source and AI clauses.
5. Draft and maintain policies and procedures on AI Governance.
6. Assist with other substantive duties and special projects as requested by the Deputy General Counsel of IP and Product.

Minimum Requirements:

1. J.D. from an accredited U.S. law school.
2. Licensed in good standing to practice law in at least one U.S. state.
3. Background in computer software or telecommunications strongly preferred.
4. Knowledge of regulatory issues, marketing laws, privacy, cybersecurity, conducting freedom to operate analysis, and/or intellectual property is desired.
5. Knowledge of Artificial Intelligence Governance.
6. At least 3 years of experience in product counseling.

Desirable Skills:

• Effective communication with colleagues, management, and outside counsel.
• Ability to work as part of a legal team, development groups, and independently.
• Ability to collaborate with diverse personalities and cultures.
• Legally eligible to work in the U.S.

#LI-Remote

Compensation:

This role offers a market-competitive salary with an anticipated range of $156,600.00 - $290,800.00, depending on experience, qualifications, skills, and location. It may also include opportunities for commissions or performance-based bonuses.

Benefits:

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and remote work opportunities
• Development and career growth opportunities
• Paid time off plus 10 holidays
• 401(k) matching
• Adoption Assistance
• Fertility treatments

More details at: https://mygenesysbenefits.com

If referred by a Genesys employee, please use the link they provided to apply.

About Genesys:

Genesys supports over 8,000 organizations worldwide to enhance loyalty and business outcomes through creating optimal customer and employee experiences. Our Genesys Cloud platform delivers the future of CX, enabling organizations to provide empathetic, personalized experiences at scale, fostering growth, engagement, and operational efficiency. Visit www.genesys.com.

Reasonable Accommodations:

If you need accommodations during the application process, contact [e-mail] with your details. We respond within 24-48 hours to ensure proper support.

Genesys is an equal opportunity employer committed to fairness and diversity. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, military or veteran status, or other protected characteristics.