Product Counsel - Genesys Cloud

Genesys Cloud Services, Inc.; Indiana (PA); Remote; USD 156,000 - 291,000; Full time

Job summary

A leading company is seeking a Product Counsel to manage product risks and develop strategies throughout the product lifecycle. The role involves collaboration with legal teams and product management, focusing on AI governance and regulatory issues. This position offers a competitive salary and extensive benefits, including remote work options.

Benefits

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules

Development and career growth opportunities

Paid time off in addition to 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Qualifications

• At least 3 years of experience in product counseling.
• Licensed in good standing to practice law in at least one U.S. state.

Responsibilities

• Identify product risks and develop management strategies.
• Attend product management meetings and external trade shows.
• Assist in legal review of open source and AI clauses.

Skills

Regulatory Issues

Privacy

Cybersecurity

Artificial Intelligence Governance

Education

J.D. from an accredited U.S. law school

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Product Counsel Role

The Product Counsel is primarily responsible for identifying product risks and formulating management strategies throughout all phases of the product lifecycle, from conception to end-of-life.

Key Responsibilities:

1. Develop a comprehensive understanding of the products and services offered in the Genesys Cloud division.
2. Identify product risks and develop management strategies.
3. Attend product management meetings, roadmap planning, project management meetings, and external trade shows as needed.
4. Assist Contracting Attorneys with legal review of open source and AI clauses.
5. Draft and maintain policies and procedures on AI Governance.
6. Assist in other substantive duties and special projects as requested by the Deputy General Counsel of IP and Product.

Minimum Requirements:

1. J.D. from an accredited U.S. law school.
2. Licensed in good standing to practice law in at least one U.S. state.
3. Background in computer software or telecommunications (strongly preferred).
4. Functional knowledge of regulatory issues, marketing laws, privacy, and cybersecurity; conducting freedom to operate analysis and/or intellectual property is desired.
5. Knowledge of Artificial Intelligence Governance.
6. At least 3 years of experience in product counseling.

Desirable Skills:

• Regular communication with colleagues, management, and outside counsel.
• Ability to work as an integral part of the legal team, development groups, and individually.
• Ability to work collaboratively with diverse personalities and cultures.
• Legally eligible to work in the U.S.

#LI-Remote

Compensation:

This role offers a market-competitive salary with an anticipated base range of $156,600 - $290,800. Actual salaries vary based on experience, qualifications, skills, and location. The role may also include opportunities for commissions or performance-based bonuses.

Benefits:

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and remote work opportunities
• Development and career growth opportunities
• Paid time off in addition to 10 holidays
• 401(k) matching
• Adoption Assistance
• Fertility treatments

More details about our benefits can be found at https://mygenesysbenefits.com.

If referred by a Genesys employee, please use the link they provided to apply.

About Genesys:

Genesys empowers over 8,000 organizations in more than 100 countries to enhance loyalty and business outcomes through creating superior customer and employee experiences. Genesys Cloud, our AI-powered Experience Orchestration platform, helps organizations deliver empathetic, personalized experiences at scale to foster growth, engagement, and operational efficiency. Visit www.genesys.com.

Reasonable Accommodations:

If you require accommodations during the application process, contact [e-mail] with your details. We respond within 24-48 hours. Please include your name, country, job ID or title, and the accommodations you need.

Genesys is an equal opportunity employer committed to fairness and diversity. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military, or veteran status. We do not ask for sensitive personal or financial information during the application process.