Product Assurance Analyst III - HVAC

Daikin Applied; Minnesota; Remote; USD 80,000 - 137,000; Full time

Job summary

Daikin Applied is seeking a Product Assurance Analyst III to lead resolution of critical field service cases and provide aftermarket support for new HVAC products. This role partners with Field Service, Engineering, Quality, and Legal to ensure rapid, accurate responses during product launches.

You will drive root cause analysis, develop field fixes and service bulletins, mentor junior analysts, and contribute to continuous improvement initiatives through Engineering Development Phase reviews

Qualifications

• Associate's Degree or equivalent experience.
• 6+ years in technical customer support and project management.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience communicating with clients or internal partners.

Responsibilities

• Resolve critical field service cases and support new HVAC products.
• Lead root cause analysis and document corrective actions.
• Coordinate with Engineering, Field Service, and Quality to implement actions.
• Mentor junior analysts and train Technical Response Teams.
• Develop field fixes, service bulletins, and training materials.

Skills

Technical support

Project management

HVAC knowledge

Root cause analysis

Customer communication

Education

Associate degree or equivalent

Job description

Join the world's largest HVAC company!Daikin Applied is hiring a Product Assurance Analyst III! The Product Assurance Analyst III is a senior technical expert responsible for resolving critical field service cases and providing aftermarket support for new HVAC products. This role partners closely with Field Service, Engineering, Quality, and Legal to deliver best-in-class resolution and customer support, particularly during the early stages of product launch (infant care). Key responsibilities include leading complex issue investigations, driving root cause analysis, developing field fixes and service documentation, and supporting the replacement parts database. The analyst also contributes tocontinuous improvement initiatives, mentors junior team members, and ensures technical readiness by participating in Engineering Development Phase reviews and training Technical Response teams. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: Remote, MNWhat you will do:Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customersCoordinate with Engineering and Quality teams to perform root cause analysis and implement corrective actions for urgent or recurring product failuresEscalate high-impact issues appropriately and drive resolution within committed SLAs while maintaining strong customer communicationDocument findings, resolution steps, and recommended field actions for each critical case, ensuring knowledge capture and reuseActively support infant care and early field performance monitoring for newly released HVAC productsProvide real-time technical feedback on part failures, serviceability concerns, and customer impactCollaborate with Engineering, Field Service, and Quality to develop field fixes, replacement part kits, and service bulletinsAct as a liaison between Field Service and internal stakeholders (Engineering, Quality, Legal), ensuring clear communication and accountability for critical escalationsParticipate in Engineering Development Phase reviews to represent service and aftermarket readiness perspectivesCoordinate with Legal to ensure product resolutions align with warranty policies, liability considerations, and regulatory requirementsDevelop and maintain troubleshooting guides, field bulletins, and root cause reports to prevent recurrence of known issuesMentor junior analysts and assist in training Technical Response Teams and field service personnelIdentify trends from service cases and recommend proactive improvements in design, service practices, and parts availabilityParticipate in post-mortem reviews of escalated cases to ensure systemic resolution and process refinementMinimum Qualifications:Associate's Degree or Equivalent Experience Two-year degree or equivalent from college or technical school6+ years Technical customer support and project managementAdvanced knowledge of commercial HVAC and refrigeration systemsPrior experience working in a technical service roleExperience communicating with clients or internal business partnersDisplays genuine enthusiasm in helping customers resolve issuesMaintains composure during difficult situations/conversationsExcellent critical thinking and problem-solving skillsPreferred Qualifications:Bachelor's Degree or Equivalent Experience Mechanical Engineering or Equivalent DegreeDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceThe typical pay rate for the position ranges from $80,400 - $136,800 + 10% bonus in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.#LI-AK1Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!