Product Application Specialist

Socket.dev; Ambler (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Job summary

Bradford White Corporation's Ambler, PA location is seeking a Product Applications Specialist who will act as the liaison between customers and internal teams regarding the installation, operation, and application of the in-market Bradford White water heater portfolio.

The role emphasizes a customer-focused mindset, requires an Associate degree (Bachelor's preferred), 1+ year in a technical or customer-facing role, strong MS Office skills, and excellent written and verbal communication.

Qualifications

• Associate degree or equivalent education required.
• Bachelor's degree preferred.
• 1+ years in a technical or customer-facing role preferred.
• Strong MS Office (Word, Excel, PowerPoint) experience required.
• Excellent written and verbal communication skills required.
• Strong customer-oriented work ethic.
• Ability to prioritize and manage multiple projects while delivering results.
• Strong technical and/or mathematical acumen.

Responsibilities

• Determine customer sizing, applications, and other technical questions before installation.
• Analyze dimensions and performance characteristics to provide timely product support.
• Provide accurate product details for marketing literature and digital assets.
• Support internal/external sales with product cross references, sizing, etc.
• Create or assist in technical sales and training material/presentations for Product, Sales and Marketing.
• Facilitate and/or assist with delivery of on- or off-site product training.
• Analyze customer feedback to determine educational opportunities for on-site or online training.

Skills

Communication

Customer focus

Time management

Technical/mathematical aptitude

Education

Associate's Degree or equivalent

Bachelor’s Degree preferred

Tools

MS Office

Job description

Product Application Specialist

Primary Function:

Our Ambler PA location is currently seeking a Product Applications Specialist. This role will have a customer focused mindset and a thorough understanding of the in-market product portfolio for Bradford White Water Heaters. The Product Application Specialist will be the liaison between internal and external customers as it relates to the construction, application, operation, and installation of the Bradford White Water Heaters in-market product portfolio.

Responsibilities:

• Work with customers and/or sales to determine customer sizing, applications, and other technical water heater questions before the point of installation Analyze dimensional and performance characteristics of products to provide timely and accurate product support
• Provide accurate product related details for marketing literature and digital assets
• Provide internal and external sales support with regards to product cross references, sizing, etc.
• Create and/or assist in technical sales and training material/presentations for Product, Sales and Marketing
• Facilitate and/or assist with the delivery of on or off-site product training
• Analyze customer feedback to determine educational opportunities to be delivered on-site or via other channels such as on-line training

Job Requirements:

• Associates Degree or equivalent education is required
• Bachelor’s Degree is preferred
• 1+ years of experience in a Technical and/or Customer-facing role is preferred
• Strong MS Office experience with Word, Excel and PowerPoint is required
• Excellent written and verbal communication skills are required
• Strong customer-oriented work ethic is required
• Ability to prioritize, and manage multiple projects/topics while delivering results is required
• Strong technical and/or mathematical acumen is required

About the Company:

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that areBuilt to be the Best®. Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire. We also have assembly operations in North Carolina and a distribution and training center in Ontario, Canada.