Product Analyst I: CX & AI Enablement

Global Payments; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Global Payments in Denver, CO is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will translate business problems into features and help prioritize the SAFe Agile backlog with stakeholders, train teams, and measure value delivery.

You'll collaborate with product managers, UX, engineering, and operations to deliver customer-focused enhancements across digital and assisted servicing channels.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication to technical and non-technical audiences.
• Proficiency in problem solving and time management.
• Ability to operate independently within a multi-disciplinary team.

Responsibilities

• Work with other Product Managers and stakeholders to understand business problems and convert them into features.
• Articulate product vision and features in a way stakeholders and teams understand.
• Prioritize and manage feature backlog within SAFe Agile trains based on value.
• Establish feature acceptance criteria and refine features with stakeholders and teams.
• Lead PI planning, review demos, and monitor progress with stakeholders.

Skills

Business analysis

Planning

Communication

Job description

Global Payments in Denver, CO is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will translate business problems into features and help prioritize the SAFe Agile backlog with stakeholders, train teams, and measure value delivery.

You'll collaborate with product managers, UX, engineering, and operations to deliver customer-focused enhancements across digital and assisted servicing channels.