Product Analyst I

Global Payments; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Global Payments seeks a Product Analyst I to join the E2E Customer Experience Servicing Product Team and help unleash the potential of every business. The MPX & Product Enablement team focuses on delightful experiences across the customer lifecycle for internal and external customers, driving speed to market and ROI.

This role partners with Product Managers, UX, engineering, and operations to translate problems into features, prioritize backlogs, and plan releases within a SAFe Agile framework.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication skills to technical and non-technical audiences.
• Problem solving and time management across multiple deadlines.
• Ability to operate independently within a multi-disciplinary team.

Responsibilities

• Work with Product Managers to translate business problems into features.
• Prioritize feature backlog based on value data metrics.
• Establish feature acceptance criteria and refine features with stakeholders and teams.
• Review and provide feedback on demos to ensure acceptance criteria are met.
• Create PI release plans with input from stakeholders and end users.
• Monitor development progress and update stakeholders as requested.
• Apply Agile methods and processes that encourage frequent inspection and adaption.
• Lead PI Planning and review meetings with stakeholders and end users.
• Understand product strategy, market, industry, and company goals.

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Product Analyst I to join our ever evolving E2E Customer Experience Servicing Product Team to help us unleash the potential of every business.

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

The Merchant & Partner Servicing Experience (MPX) & Product Enablement team plays a pivotal role in the Worldpay Product Management organization, focusing on creating delightful experiences that span the entire customer experience lifecycle for both internal and external customers, maximize our return on investment, and improve the speed we go to market for new products.

Within the MPX team, the E2E Customer Experience Servicing Product team is focused on products & capabilities that support strategies around Digital & Assisted servicing across all of Worldpay – this includes but not limited to, relationship management, account management, & IVR & Phone, digital communication, AI/Virtual Assistances/Chatbots, etc...

This team’s priority is to drive the strategy that enables Worldpay to deliver world-class user experiences at every customer touchpoint. Because this team unifies capabilities across the Worldpay product portfolio, this is a highly collaborative team that works closely with stakeholders across the enterprise as well as internal teams such as other Product Domains, UX, engineering, archtiecture, Business Unites, Operations and marketing/Communications.

What you’ll own

• Work with other Product Managers and stakeholders to understand business problem statements and convert them into Features within the SAFe Agile Service Excellence Train
• Articulate product vision and features in a manner clearly understandable to stakeholders, end users, & development teams
• Priortize and manage Feature backlog of Safe AgileTrain based on Value data metrics
• Establish Feature acceptance criteria, accept Features and refine Features with Product Managers, Stakeholders, Train Scrum teams, end users, etc…
• Review and provide feedback on demos to ensure Product changes meet acceptance criteria
• Create PI release plans with input from stakeholders, end users, development teams & run support teams
• Monitor the development progress and provide updates to stakeholders as requested
• Apply Agile methods and processes that encourages frequent inspection and adaption
• Lead PI Planning and review meetings to communicate feedback on development achievements and share with Stakeholders and End Users
• Understand product strategy, market, industry and company goals

What you bring

• Strong understanding of business analysis, planning, development and management
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g. executive, management, & individual contributors
• Proficiency in problem solving and time management skills managing multiple ask, different deadlines, & continous evolution in refinement
• Proficiency to operate independently and within a multi-disciplinary team

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.