Product Analyst I

Global Payments; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Global Payments is seeking a Product Analyst I to join our E2E Customer Experience Servicing Product Team. Help us unlock the potential of every business by turning business problems into executable features within the SAFe Agile framework.

You'll work with product managers and stakeholders to articulate problems, prioritize feature backlogs, and refine requirements. Strong communication and collaborative skills are essential to succeed in a highly cross-functional environment.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication to technical and non-technical audiences.
• Proven problem solving and time management skills; ability to handle multiple deadlines.

Responsibilities

• Work with Product Managers and stakeholders to understand business problems and convert them into Features within SAFe Agile Train.
• Articulate product vision and features clearly to stakeholders, end users, and development teams.
• Prioritize and manage Feature backlog based on value data metrics.
• Establish acceptance criteria, refine Features with stakeholders, Train teams and end users.
• Review demos to ensure changes meet acceptance criteria.
• Create PI release plans with input from stakeholders and end users.
• Monitor development progress and provide updates to stakeholders.
• Apply Agile methods that encourage frequent inspection and adaptation.
• Lead PI Planning and review meetings and share outcomes with stakeholders.
• Understand product strategy, market, industry and company goals.

Skills

Business analysis

Planning

Management

Verbal and written communication

Problem solving

Time management

Independent working

Job description

We’re looking for a Product Analyst I to join our ever evolving E2E Customer Experience Servicing Product Team to help us unleash the potential of every business. Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

The Merchant & Partner Servicing Experience (MPX) & Product Enablement team plays a pivotal role in the Worldpay Product Management organization, focusing on creating delightful experiences that span the entire customer experience lifecycle for both internal and external customers, maximize our return on investment, and improve the speed we go to market for new products. Within the MPX team, the E2E Customer Experience Servicing Product team is focused on products & capabilities that support strategies around Digital & Assisted servicing across all of Worldpay – this includes but not limited to, relationship management, account management, & IVR & Phone, digital communication, AI/Virtual Assistances/Chatbots, etc... This team’s priority is to drive the strategy that enables Worldpay to deliver world-class user experiences at every customer touchpoint. Because this team unifies capabilities across the Worldpay product portfolio, this is a highly collaborative team that works closely with stakeholders across the enterprise as well as internal teams such as other Product Domains, UX, engineering, archtiecture, Business Unites, Operations and marketing/Communications.

What you’ll own

• Work with other Product Managers and stakeholders to understand business problem statements and convert them into Features within the SAFe Agile Service Excellence Train.
• Articulate product vision and features in a manner clearly understandable to stakeholders, end users, & development teams.
• Prioritize and manage Feature backlog of Safe AgileTrain based on Value data metrics.
• Establish Feature acceptance criteria, accept Features and refine Features with Product Managers, Stakeholders, Train Scrum teams, end users, etc.
• Review and provide feedback on demos to ensure Product changes meet acceptance criteria.
• Create PI release plans with input from stakeholders, end users, development teams & run support teams.
• Monitor the development progress and provide updates to stakeholders as requested.
• Apply Agile methods and processes that encourages frequent inspection and adaption.
• Lead PI Planning and review meetings to communicate feedback on development achievements and share with Stakeholders and End Users.
• Understand product strategy, market, industry and company goals.

What you bring

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g. executive, management, & individual contributors.
• Proficiency in problem solving and time management skills managing multiple ask, different deadlines, & continous evolution in refinement.
• Proficiency to operate independently and within a multi-disciplinary team.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $0.0-$0.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to your application for positions that can be performed in Colorado.

EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].