Customer Service Agent I — Education (Multi-Channel)

Herff Jones; Indianapolis (IN); On-site; USD 42,000 - 46,000; Full time

Job summary

Herff Jones, Indianapolis-based, is seeking a Customer Service Agent I to manage relationships with schools and ISPs. You will support multi-channel inquiries, assist with orders, and serve as a liaison between customers and our Shared Services team.

Typical hours are 8 am–5 pm, with potential overtime during peak seasons. The ideal candidate has strong communication, multi-system navigation, and a focus on meeting service levels while delivering accurate information.

Qualifications

• Bachelor’s or associate Degree - preferred.
• Work experience in lieu of degree considered

Responsibilities

• Handle multi-channel inbound communications – phone, email, web portal, ticketing system, chat – while meeting or exceeding stated Service Levels
• Support the company’s commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
• Build relationship with the broader Customer Service team to support the needs of our customers
• Maintain positive and professional communications and behavior while maintaining relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from all stakeholders

Skills

Call handling

Multi-channel support

Time management

Prioritization

Problem solving

Escalation management

Microsoft Office

Communication skills

Education

Bachelor’s or Associate Degree

Tools

Microsoft Office

Excel

Ticketing system

Web portal

Job description

Herff Jones, Indianapolis-based, is seeking a Customer Service Agent I to manage relationships with schools and ISPs. You will support multi-channel inquiries, assist with orders, and serve as a liaison between customers and our Shared Services team.

Typical hours are 8 am–5 pm, with potential overtime during peak seasons. The ideal candidate has strong communication, multi-system navigation, and a focus on meeting service levels while delivering accurate information.