Procurement & Order Management Specialist

STN, Inc.; Pleasanton (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Coverage – Medical, Dental &amp

Vision

FSA Health and Dependent Care

401(k) Plan

Unlimited PTO

Holidays Paid

Cell Phone Allowance

Collaborative, growth-driven culture

Job summary

STN, Inc. seeks a detail-oriented Procurement & Order Management Coordinator to join our Client Success Operations team onsite in Pleasanton, CA.

This role owns end-to-end order processing—from PO entry to fulfillment and tracking—and manages vendor quotes, pricing requests, and contract documentation. You will collaborate with Client Success Managers and Account Managers to renewals, ensure timely quotes, and maintain accurate procurement records in our CRM and procurement systems.

Qualifications

• 1–3 years of experience in procurement, order management, purchasing, sales operations, or vendor/contract coordination (technology or IT services industry preferred).
• Experience processing and tracking orders end-to-end, including managing delays and communicating status to internal and external stakeholders.
• Familiarity with vendor and distributor quoting processes (e.g., requesting quotes, reviewing pricing, tracking PO status).
• Strong attention to detail and accuracy when handling orders, pricing, quotes, and contract terms.
• Excellent organizational and time-management skills; able to manage multiple orders, quote requests, and deadlines at once.

Responsibilities

• Process all customer orders end-to-end, from PO entry through vendor fulfillment and delivery.
• Track order status and shipment progress across all open orders, keeping internal systems and records current.
• Proactively communicate order delays, backorders, or fulfillment issues to CSMs, Account Managers, and clients as needed.
• Coordinate with vendors and distributors to resolve order discrepancies, shipping issues, and expedite requests.
• Maintain accurate order records, tracking numbers, and delivery confirmations in the CRM and procurement systems.
• Escalate at-risk orders to the Client Success Operations Manager with enough lead time to manage client expectations.
• Renewal quotes: request, track, and process renewal quotes from vendors on behalf of Client Success and Account Management teams.

Skills

Procurement & Order management

Vendor coordination

Excel

CRM familiarity

Communication skills

Education

Bachelor’s degree preferred

Tools

CRM systems

Order tracking software

ERP/Procurement systems

Job description

STN, Inc. seeks a detail-oriented Procurement & Order Management Coordinator to join our Client Success Operations team onsite in Pleasanton, CA.

This role owns end-to-end order processing—from PO entry to fulfillment and tracking—and manages vendor quotes, pricing requests, and contract documentation. You will collaborate with Client Success Managers and Account Managers to renewals, ensure timely quotes, and maintain accurate procurement records in our CRM and procurement systems.