Proctor

GRAND CANYON UNIVERSITY; Rogers (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

GRAND CANYON UNIVERSITY is seeking a qualified individual to manage computer testing rooms in Rogers, Arkansas. Responsibilities include proctoring computer-based exams, maintaining inventory, and providing technical assistance to students.

The ideal candidate will possess excellent teamwork and communication skills, a high degree of professionalism, and proficiency in Microsoft Office. A high school diploma is required, and a college degree is preferred. This position promotes a collaborative environment with a strong focus on customer service.

Qualifications

• Excellent teamwork, communication, and organizational skills; positive attitude required.
• Holds a high degree of integrity, professionalism, and confidentiality.
• Self‑directed personality with the ability to adapt to changing needs and priorities on a daily basis.

Responsibilities

• Maintain computer testing room(s)
• Monitor computers; assure operational status; troubleshoot common problems.
• Proctor computer‑based exams and help students log in.
• Perform inventory control and purchase supplies.

Skills

Teamwork

Communication

Organizational skills

Customer service

Microsoft Office Suite

Windows applications

Education

High school diploma or equivalent required

College degree preferred

Job description

Responsibilities

• Maintain computer testing room(s)
• Prepare room in advance of scheduled exams
• Monitor computers; assure operational status; troubleshoot common problems
• Restore testing area to its previous arrangement prior to exiting following exams
• Manage test scheduling and related procedures
• Apply technical knowledge and skills for problem solving, troubleshooting and continuous improvement of process and procedures related to delivery of the online nursing program
• Develop exam schedule
• Proctor computer‑based exams
• Validate appropriate identification as necessary for admission to exam
• Help students log in to necessary exam
• Troubleshoot testing issues as necessary
• Monitor exam process and progress
• Enforce all rules and regulations as necessary
• Follow established protocol for integrity breaches
• Provide technical assistance
• Maintain and update knowledge of current operating technology
• Maintain and manage individual and group scheduling and calendars
• Manage phone calls, both incoming and outgoing
• Perform inventory control and purchase supplies and equipment for site
• Perform administrative support
• Perform various tasks, assignments, and projects as directed by site and nursing administration
• Perform additional duties as requested by nursing faculty

Qualifications

• Excellent teamwork, communication, and organizational skills; positive attitude required
• Holds a high degree of integrity, professionalism and confidentiality
• Expertise in Microsoft Office Suite, Windows applications, internet and email
• Must be able to collaborate well with others
• Self‑directed personality with the ability to adapt to changing needs and priorities on a daily basis
• Ability to perform multiple tasks efficiently and effectively and to learn quickly
• Ability to follow established procedures and protocols
• Ability to maintain a controlled environment when computer and exam issues occur
• Must have strong customer service skills
• Must be prompt and have a sense of time limits
• Experience with MS Office software and Windows environments
• Experience in a higher education environment is strongly preferred, but not required
• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education

• High school diploma or equivalent required
• College degree preferred

Employment is contingent upon the satisfactory outcome (as determined by the organization) of pre‑employment screening activities, including a background check.