Proctor

Lynn Rodens; Everett (WA); On-site; USD 20,664 - 30,307; Part time

Job summary

Lynn Rodens is seeking a Proctor to support the Instructor Resource Management team by facilitating electronic testing sessions at client sites.

The role requires at least one year of customer service experience, strong PC skills (including Excel), and the ability to work independently or as part of a team. Must be willing to cover a flexible schedule across Puget Sound locations: Everett, Seattle and Renton.

Qualifications

• Minimum of one year of experience in customer service.
• Technical aptitude with PC and ability to navigate various software, including Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as part of a team.
• Willing to support Puget Sound locations: Everett, Seattle and Renton on a flexible 24/7 schedule.

Responsibilities

• Facilitate electronic testing sessions at client sites and maintain testing area schedules.
• Check-in participants, enforce guidelines, and manage supplies.
• Provide status updates to the Delivery Services Manager regularly.
• Escalate issues promptly and stay informed on content requirements.
• Assist instructors in classes and support students with computers and lab safety.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Organizational skills

Tools

Microsoft Excel

Job description

We are seeking a Proctor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

Responsibilities

• Adaptability and responsiveness to client requirements and requests for assistance.
• Maintaining assigned testing area's schedules, equipment, communications and risks/constraints.
• Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
• Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
• Escalating any issues to the Delivery Services Manager in a timely manner.
• Staying abreast of content requirements in the agreed subject matter areas.
• Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire.

Skills And Knowledge Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as a team.
• Strong customer service skills.
• Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.