On-Site Processing & ECM Specialist

State of Connecticut - Department of Revenue Services; Hartford (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

The State of Connecticut, Department of Revenue Services (DRS) is seeking four processing technicians for the Processing/ECM Unit. This full-time, first shift position requires on-site presence and involves processing mail, maintaining records, and supporting tax processing workflows.

Ideal candidates will have clerical experience, strong office software skills, and the ability to work independently while meeting deadlines.

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for General Experience in part (15 semester hours = 0.5 year, up to 2 years).
• Preferred qualifications include experience with Microsoft Office, ECM, and tax processing systems.

Responsibilities

• Performs the most complex duties related to a clerical processing function.
• Examines incoming materials for accuracy, completeness, and conformance to statutes/regulations.
• Makes corrections and additions as needed.
• Devises follow-up procedures to carry out activities efficiently.
• Initiates and maintains communications with various resources to verify information and complete transactions.
• Interprets and applies state statutes and regulations to processing services.
• Makes decisions on case status and admissibility.
• Responds to inquiries for information and assistance.
• Sets up and maintains office procedures, filing, and indexing systems.
• Maintains calendars of due dates and initiates recurring work or projects.
• Maintains records and logs; prepares status or statistical reports.
• Initiates correspondence and types forms and documents in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees.

Skills

Interpersonal skills

Oral and written communication

Regulatory comprehension

Workflow organization

Attention to detail

Documentation and record keeping

Research skills

Office equipment operation

Office suite proficiency

ECM system experience

Tools

Microsoft Office Suite

ECM system (DRS)

CTax system

Job description

The State of Connecticut, Department of Revenue Services (DRS) is seeking four processing technicians for the Processing/ECM Unit. This full-time, first shift position requires on-site presence and involves processing mail, maintaining records, and supporting tax processing workflows.

Ideal candidates will have clerical experience, strong office software skills, and the ability to work independently while meeting deadlines.