Customer Service Representative

Airgas, Inc.; North Attleborough (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid parental leave

401(k) with company match

Tuition assistance

Job summary

Airgas, Inc. seeks a Customer Service Representative to support order fulfillment and customer inquiries in North Attleboro, MA.

The CSR handles phone, email, and in-person interactions, processes orders, and collaborates with sales and operations to ensure timely delivery and accurate pricing. The role offers $25–$27 per hour plus bonus, with comprehensive benefits, up to 14 weeks paid parental leave, a 401(k) with company match, tuition assistance, paid holidays, vacation and sick time, and

Qualifications

• High school diploma or equivalent.
• Prior Customer Service / Inside Sales experience.
• Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).
• Google Platform experience (Google Workspace/Suite).
• Extreme attention to detail (handling precise tank, billing, and operational adjustments).
• Excellent customer service & communication skills, demonstrating a clear and effective speaking manner to share information with customers and colleagues.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Maintains high-quality customer service by assisting customers via telephone, email, fax, or in person, facilitating all phases of order fulfilment for industrial, medical, and specialty gases, as well as welding and safety equipment, power and hand tools, and other products/supplies.
• Answers and responds to incoming telephone inquiries from our customers.
• Facilitates sales, taking customer orders and serving as a trusted resource for Airgas customers.
• Demonstrates comprehensive knowledge of all order-entry, data research, and service resolution processes necessary to support customers.
• Executes data entry for sales and sales-related processes, including new account set-up and maintenance of existing customer accounts.
• Provides data entry and maintenance for customer contact pricing.
• Ensures customer inquiries regarding billing questions, cylinder balances, order status, and delivery timing are promptly and courteously addressed, providing attentive follow-up as necessary.
• Researches products with vendors, including pricing and availability.
• Interacts with internal departments to coordinate deliveries and foster customer satisfaction.

Skills

Customer service

Inside sales

Attention to detail

Microsoft Office

Google Workspace

Education

High school diploma

Tools

SAP

Google Workspace

Microsoft Excel

Microsoft Office

Outlook

PowerPoint

Job description

R10101136 Customer Service Representative (Open)

Location: North Attleboro, MA - Retail shop

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in Billerica, MA!

We are looking for you!

• $25 - $27 per hour plus Bonus

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

The Customer Service Representative (CSR) provides collaborative support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR cultivates long-term customer partnerships and delivers exceptional customer service through support including sales, order entry, collaborative pricing alignment, master file maintenance, inquiry resolution, expediting, product research with vendors, and coordination with internal departments including field sales.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintains high-quality customer service by assisting customers via telephone, email, fax, or in person, facilitating all phases of order fulfilment for industrial, medical, and specialty gases, as well as welding and safety equipment, power and hand tools, and other products/supplies.

• Answers and responds to incoming telephone inquiries from our customers.

• Facilitates sales, taking customer orders and serving as a trusted resource for Airgas customers.

• Demonstrates comprehensive knowledge of all order-entry, data research, and service resolution processes necessary to support customers.

• Executes data entry for sales and sales-related processes, including new account set-up and maintenance of existing customer accounts.

• Provides data entry and maintenance for customer contact pricing.

• Ensures customer inquiries regarding billing questions, cylinder balances, order status, and delivery timing are promptly and courteously addressed, providing attentive follow-up as necessary.

• Researches products with vendors, including pricing and availability.

• Researches and builds alignment to resolve order delivery cycle challenges.

• Researches and reviews customer account balances, invoices, and leases.

• Interfaces with sales, customers, branches, and other operating areas to provide timely and accurate communication regarding capabilities, delivery, and various operating requirements.

• Interacts with internal departments to coordinate deliveries and foster customer satisfaction.

• Supports other duties and special projects as assigned.

Are you a MATCH?

Required Qualifications:

• High school diploma or equivalent.

• Prior Customer Service / Inside Sales experience.

• Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).

• Google Platform experience (Google Workspace/Suite).

• Extreme attention to detail (handling precise tank, billing, and operational adjustments).

• Excellent customer service & communication skills, demonstrating a clear and effective speaking manner to share information with customers and colleagues.

• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

• Thoughtful problem-solving and analytical skills..

• Collaborative team orientation with the ability to support individual task execution.

• Ability to prioritize effectively and foster progress in a dynamic work environment.

• Detail-oriented.

Preferred Qualifications:

• Practical math skills, including addition, subtraction, multiplication, and division across units of measure, fractions, rates, ratios, and percentages

• Additional post-high school education or specialized training.

PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employee may be required to remain stationary for extended periods of time. Employee may occasionally be required to traverse through office and/or manufacturing locations. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone. Extended periods of sitting and/or standing. Occasional bending