Customer Support Representative - Rhome

agasamericas; Town of Texas (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Profit-sharing

Medical

Dental

Vision

Paid holidays

PTO

401(k)

Disability

Life insurance

Training initiatives

Professional certifications

Tuition reimbursement

Job summary

A-Gas Americas is seeking an energetic Customer Support Representative to join our team in Rhome, TX. This role requires exceptional verbal, written, and interpersonal skills to maintain positive and supportive customer partnerships.

Provide professional customer support and assist truck drivers to ensure rapid delivery of products and services. The role involves account management, order entry accuracy, and close collaboration with operations and finance to complete jobs.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Experience with Accounts Payable or Accounts Receivable is a plus.
• Proficiency in Microsoft Office, SAP, Salesforce, and cloud-based applications.

Responsibilities

• Provide professional customer support and prompt account management.
• Assist truck drivers to ensure smooth rapid delivery of products and services to customers.
• Promptly answer, screen, and direct phone calls from customers.
• Review and manage customer accounts to ensure 100% accuracy in order entry.
• Facilitate prompt, precise entry and tracking of gas acquisition jobs.
• Partner with operations, logistics, and plant teams to ensure jobs are completed on time.
• Apply exact pricing models aligned with current customer master agreements.
• Update purchase orders, material metrics and cost structures in web-based systems.
• Prepare final job reports and coordinate with finance to clear receipts and payments.

Skills

Microsoft Office

SAP

Salesforce

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

SAP

Salesforce

Job description

Customer Support Representative

Who We Are

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases. A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas lead s the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to www.agas.com/us.

Job Overview

A-Gas Americas is seeking an energetic Customer Support Representative to join our team in Rhome, TX. This role requires exceptional verbal, written, and interpersonal skills to maintain positive and supportive customer partnerships.

Key Responsibilities

• Provide professional customer support and prompt account management
• Assist truck drivers to ensure smooth rapid delivery of products and services to customers
• Promptly answer, screen, and direct phone calls from customers
• Review and manage customer accounts to ensure 100% accuracy in order entry.
• Job Entry: Facilitate prompt, precise entry and tracking of gas acquisition jobs.
• Partner with operations, logistics, and plant teams to ensure jobs are completed on time
• Filter data based on material pricing structures and specific contract fee requirements
• Apply exact pricing models aligned with the most current customer master agreements.
• Update purchase orders, material metrics and cost structures in web-based systems
• Prepare final job reports and partner with finance dept. to clear jobs for receipts and payments

Qualifications & Skills

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
• Proficient in Microsoft Office, SAP, Salesforce, and cloud-based applications.
• Ability to organize, prioritize, and multitask in a fast-paced environment
• Maintain confidentiality regarding customer accounts and pricing data.

Why A-Gas?

• Pay range $23 and up, based on experience.
• company profit-sharing
• medical
• dental
• vision
• paid holidays
• paid time off (PTO)
• 401(k)
• disability
• life insurance
• training initiatives
• professional certifications
• tuition reimbursement.

This role is required to be on site in Rhome, TX to support the Operations team. Work from home flexibility may only be granted after a probationary period and training has completly concluded.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.