Senior Customer Service Representative

Konnect Resources, LLC; San Fernando (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Konnect Resources, LLC is seeking an experienced Senior Customer Service Representative to manage the full order life cycle and provide high-level support to customers. You will serve as the main liaison between customers and internal departments to ensure accurate order processing and timely resolution of complex issues.

Responsibilities include entering purchase orders via email or EDI, tracking orders, coordinating with Production, Shipping & Receiving, Quality Control, and mentoring junior

Qualifications

• Minimum of 4 years of customer service experience.
• Experience within manufacturing, supply chain, and/or order fulfillment environments.
• Strong math, analytical, and attention-to-detail skills.
• Strong problem-solving and conflict-resolution abilities.
• Excellent written and verbal English communication skills.
• Proficiency with Microsoft Office Suite, including advanced Excel skills.
• Experience working with ERP systems.
• Strong follow-through, diligence, and ability to prioritize effectively.
• Ability to learn quickly and adapt within a fast-paced environment.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Accurately enter, process, and manage purchase orders received via email or EDI.
• Monitor orders throughout the full life cycle to ensure on-time fulfillment and issue resolution.
• Demonstrate initiative and sound judgment when identifying issues, anticipating risks, and escalating concerns.
• Communicate order status updates and maintain accurate customer and account records.
• Collaborate with Production, Shipping & Receiving, Quality Control, and other internal departments to meet customer requirements.
• Log, track, and monitor customer complaints and coordinate resolutions with appropriate departments.
• Provide support to the Sales team as needed.
• Train and mentor Customer Service Representatives on procedures, policies, and best practices.

Skills

Customer service

Order processing

Attention to detail

Problem solving

Communication

Tools

Excel

ERP systems

Job description

For over six decades, this organization has built a strong reputation as a trusted and innovative partner in the flavor and juice processing industry. The company is dedicated to understanding the unique needs of its clients and delivering high-quality results through expertise, service, and resources. As the organization continues to grow, it remains committed to leading the industry in flavor and juice processing services.

Job Summary

We are seeking an experienced Senior Customer Service Representative to provide high-level customer support while ensuring accurate and timely order processing.

This position serves as a key point of contact between customers and internal departments, managing the full order life cycle and resolving complex customer and order-related issues. The role also supports leadership by mentoring team members, escalating issues appropriately, and contributing to continuous process improvements.

Key Responsibilities

• Accurately enter, process, and manage purchase orders received via email or EDI.
• Monitor orders throughout the full life cycle to ensure on-time fulfillment and issue resolution.
• Demonstrate initiative and sound judgment when identifying issues, anticipating risks, and escalating concerns.
• Communicate order status updates and maintain accurate customer and account records.
• Collaborate with Production, Shipping & Receiving, Quality Control, and other internal departments to meet customer requirements.
• Log, track, and monitor customer complaints and coordinate resolutions with appropriate departments.
• Provide support to the Sales team as needed.
• Train and mentor Customer Service Representatives on procedures, policies, and best practices.
• Serve as backup support for the Customer Service Supervisor when required.
• Identify and recommend process improvements to enhance efficiency and customer satisfaction.
• Maintain a professional, positive, customer-focused, and team-oriented work environment.
• Exercise strong planning, organizational, and communication skills while working under tight deadlines.
• Maintain regular, reliable, and punctual attendance.
• Perform additional duties as assigned by Customer Care leadership.

Required Qualifications

• Minimum of 4 years of customer service experience.
• Experience within manufacturing, supply chain, and/or order fulfillment environments.
• Strong math, analytical, and attention-to-detail skills.
• Strong problem-solving and conflict-resolution abilities.
• Excellent written and verbal English communication skills.
• Proficiency with Microsoft Office Suite, including advanced Excel skills.
• Experience working with ERP systems.
• Strong follow-through, diligence, and ability to prioritize effectively.
• Ability to learn quickly and adapt within a fast-paced environment.
• Ability to work independently while collaborating effectively with a team.

Preferred Qualifications

• Experience training, mentoring, or leading customer service team members.

If you have strong customer service and order management experience within a manufacturing or supply chain environment and are looking for an opportunity to take the next step in your career, we’d love to hear from you.