Processing Supervisor

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Principal Administrative Associate Level 2 in the Division of Traffic Operations, Automated Enforcement Unit. The role supervises camera technicians, reviews footage, and manages the Notices of Liability issuance process.

You will perform QA checks, prepare statistical reports, and handle scheduling, timesheets, overtime and other HR duties that come with supervising staff. Remote work up to two days per week may be available under the City pilot program.

Qualifications

• Bachelor's degree and 3 years clerical/administrative experience, plus supervisory exposure.
• Associate degree with 4 years clerical/administrative experience including 1 year supervisory.
• High school diploma with 5 years clerical/administrative experience including 1 year supervisory.
• Education/experience equivalent to above with 1 year supervisory experience.

Responsibilities

• Supervise camera technicians and oversee review of footage for violations.
• Oversee issuance of Notices of Liability for violations.
• Perform quality assurance checks and prepare statistical reports.
• Schedule staff, track timesheets and overtime; perform HR duties.

Skills

Leadership

MS Word

Excel

PowerPoint

Public interaction

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma or equivalent

Education/experience equivalent with supervisory experience

Tools

Microsoft Office

Job description

• Job Category: Administration & Human Resources
• Salary Band: $80,000 to $90,000
• Compensation: USD 61,656 - USD 89,625

Job Description

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam#1128 or be eligible under the 55a program.

The Division of Traffic Operations’ Automated Enforcement Unit seeks to hire three (3) Principal Administrative Associate Level 2 who will serve as a supervisor overseeing the red light, fixed speed, mobile speed, bus lane, and MTA’s ACE bus lane camera operations processing unit. The successful candidate will supervise and be responsible for camera technicians who review camera footage of proposed violations and approve or reject them. The Notice of Liability is then sent to the registered owner of the vehicle caught in camera violating the law. The AEU Processing Supervisor is responsible for overseeing the issuance process of all Notices of Liability (NOLs) for red light, bus, speed camera, weigh-in-motion, and the MTA double parking, bus stop, and bus lane violations. The candidate(s) will perform random quality assurance checks, prepare statistical reports, and troubleshoot technical issues as they arise from the staff. Perform auditing responsibilities to ensure that the processors are following written procedures for the issuance of these violations. Additionally, the successful candidate(s) will perform administrative duties such as scheduling, timesheets, overtime monitoring, and other human resources functions that come with supervising employees.

• Division: Traffic Operations
• Unit: Automated Enforcement Unit
• Work Location: To be determined
• Hours/Shift: 35 hours/To be determined

Preferred Skills

• Candidates must possess leadership qualities and excellent verbal and writing skills.
• Knowledge of MS Word, Excel, and PowerPoint.
• Strong emphasis on knowledge of traffic rules and regulations and traffic enforcement.
• Candidate should have experience of dealing with the public.

Additional Information

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam # 1128 or be eligible under the 55a program.

Note: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environmental that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.