Processing & Operations Manager – Retail Fulfillment

America's Thrift Stores; Florence, Northern (AL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling options

Monday–Friday day shift schedules

Medical, dental, and vision insurance

Employee discounts

Paid time off

Career growth and advancement

So much more!!

Job summary

America’s Thrift Stores is seeking a Processing Manager to supervise the flow of goods from dock to sales floor, ensuring CTQ metrics and company standards are followed. You will lead and develop the team, monitor workflows, and maintain safe, productive operations.

The role emphasizes cost control, process improvements, and collaboration with management to meet financial and operational goals while delivering excellent donor and customer service in a fast-paced thrift retail environment.

Qualifications

• 5-8 years of experience in a production, retail, logistics, or distribution environment.
• Experience in manufacturing, thrift, or distribution businesses.
• Past management experience, including hiring, performance evaluations, and policy enforcement.
• Knowledge of work standards, capacity planning, and materials planning.
• Strong leadership skills with a high level of energy and initiative.
• Ability to inspire, coach, and develop a diverse team.
• Strong decision‑making, organizational, and problem‑solving skills.
• Data‑driven approach to tracking and evaluating performance.
• Excellent verbal and written communication skills.
• High sense of urgency and ability to work in a fast‑paced environment.
• Must be able to work independently and collaboratively.
• Valid driver's license and a clean driving record.
• Successful completion of a background check, motor vehicle record check, and drug screen.

Responsibilities

• Ensures efficient product flow from dock to sales floor.
• Develops, monitors, and improves workflow using CTQ metrics.
• Implements cost reduction strategies and fosters a results‑driven team culture.
• Ensures compliance with company policies and enforces standards.
• Maintains equipment using internal resources and approved vendors.
• Hires, trains, and develops team members.
• Provides coaching and performance management, ensuring attainment of production standards.
• Creates an engaging work environment that supports both personal and professional growth.
• Conducts onboarding, orientation, and training in the ATS Way of Processing.
• Partners with the Manager III to meet financial and operational goals.
• Manages production levels, inventory quality, and pricing to optimize revenue.
• Oversees store budgets, profit and loss, and financial reporting.
• Coordinates and ensures accuracy of cash deposits and transactions.
• Builds relationships with the community to drive donations and support mission programs.
• Ensures exceptional customer service for donors, customers, and charity partners.
• Oversees merchandising and store presentation to enhance customer experience.
• Maintains a safe and clean work environment.
• Monitors and enforces safety, security, and compliance regulations.
• Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters.
• Other duties as assigned by management.

Skills

Leadership

Communication

Problem solving

Data-driven

Education

High School Diploma

College degree

Tools

Microsoft Office Suite

Job description

America’s Thrift Stores is seeking a Processing Manager to supervise the flow of goods from dock to sales floor, ensuring CTQ metrics and company standards are followed. You will lead and develop the team, monitor workflows, and maintain safe, productive operations.

The role emphasizes cost control, process improvements, and collaboration with management to meet financial and operational goals while delivering excellent donor and customer service in a fast-paced thrift retail environment.