Processing Assistant

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation, sick, and community­-s​

Paid parental leave

Job summary

The North Carolina Department of Health and Human Services, Division of Blind Services, seeks a Processing Assistant to provide secretarial support for the Independent Living Rehabilitation Program under the Area Rehabilitation Supervisor. The role focuses on timely, accurate communication and coordination with program staff, providers, and consumers.

Responsibilities include handling phone, mail, and in-person communications, maintaining information flow, and applying strong customer-service

Qualifications

• Ability to perform general office tasks and customer service
• Experience with general office equipment
• Proficient computer skills and customer service

Responsibilities

• Provide secretarial support for the Independent Living Rehabilitation Program.
• Coordinate communication between IL program counselors, Mini-Center Contractual Teachers, and vendors.
• Maintain contact by phone, mail, and in person with Medical Providers, vendors, Contractual Teachers and consumers.
• Assist counselors in emergencies and maintain professional discretion.

Skills

General office equipment

Proficient computer skills

Customer service

Job description

Agency

Dept of Health and Human Services

Division

Blind Services

Job Classification Title

Administrative Specialist I (S)

Position Number

60043065

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this Processing Assistant position is to provide secretarial support for the Independent Living Rehabilitation Program. This person is supervised by the Area Rehabilitation Supervisor. This position is critical in providing services to consumers in each program in a timely and efficient manner. This position serves as a vital link for communication between the Independent Living Rehabilitation Program Counselors, the Mini-Center Contractual Teachers, and vendors. The secretary must be constantly aware of operational goals of the Independent Living Program in order to assist the Division in coordinating the efforts of the Independent Living Rehabilitation Counselors. This requires maintaining contact by phone, mail, and in person with Medical Providers, vendors, Contractual Teachers and consumers in order to convey information, material, and messages. The secretary must use good judgment, discretion and good secretarial skills in order to assist the Independent Living Rehabilitation Counselors in case of emergency. The secretary in this position must also possess the knowledge of principles and processes for providing customer services.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244 - $68,679

Recruitment Range: $39,244 - $49,000

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Demonstrated experience working with general office equipment.
• Demonstrated experience having proficient computer skills.
• Demonstrated experience providing excellent customer service

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.