Casework Technician

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Casework Technician in the Rocky Mount office to provide para-professional support to counselors and professionals in assisting people with disabilities to achieve identified goals. Responsibilities include interviewing consumers, documenting casework, and coordinating with employers to place individuals in suitable jobs.

The role involves data entry, preparing documents, and handling related administrative tasks in a

Qualifications

• Knowledge of or experience working with people with disabilities or underserved/marginalized populations.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public and in a team setting.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment.
• Documenting casework and provisions of substantial services.
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed.
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes.
• Inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.

Skills

Disability experience

Administrative support

Teamwork

Education

High school diploma or equivalent

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position serves as a Casework Technician for the Rocky Mount office supporting the caseloads.

The primary purpose of this position is to provide technical and para-professional support to managerial, supervisory, and professional staff located in this office for assisting persons with disabilities to achieve identified goals.

Work activities include:

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment
• Documenting casework and provisions of substantial services
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes
• Inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244 -$68,679

Recruitment Range: $39,244 -$49,000

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge of or experience working with people with disabilities or underserved/marginalized populations.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public knowledge and experience working with a team

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU .

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providi