Administrative Specialist I - Processing Assistant IV

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an administrative assistant to support Rehabilitation Counselors in the Asheville Unit. The role involves greeting visitors, managing calls, data entry, and processing client documents throughout the rehabilitation process.

Responsibilities include handling applications, obtaining medical records, and recording client interactions in the case management system, with federal funding support for the position.

Qualifications

• Front-line service experience with the public preferred.
• Accurate data entry and documentation skills.
• Ability to handle multiple tasks in a fast-paced public service setting.
• Teamwork and collaboration in a rehabilitation services unit.

Responsibilities

• Greet visitors and callers professionally and courteously.
• Use a multi-line phone system to route calls to staff.
• Prepare documents, maintain spreadsheets, input data and billing for staff.
• Receive applications and obtain medical/treatment records.
• Document client information and services in the case management system.

Skills

Front-line service

Data entry

Public interaction

Team environment

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Asheville Unit providing services to individuals with disabilities.

Job responsibilities include the following:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors and other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs.

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244 -$68,679

Recruitment Range: $39,244 -$49,000

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge of and/or experience working with persons with disabilities
• Experience providing effective front-line service to the public, including responding to inquines, resolving concerns, and maintaining professionalism in and fast-paced environments
• Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
• Knowledge of or experience working within a team setting

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU .

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.