Process Transformation & AI Delivery Director

Accenture PLC; Houston (TX); Remote; USD 150,000 - 390,000; Full time

Job summary

Accenture seeks a seasoned leader to drive process excellence and AI-enabled transformation across client engagements in the US. You will define how process redesign is governed, lead cross-functional teams, and ensure AI agent experiences are integrated into our delivery standards.

You will coach senior specialists, coordinate with technology partners, and facilitate workshops with executives to deliver measurable outcomes.

Qualifications

• 7+ years of experience in process excellence, process redesign, or management consulting.
• At least 2 years of deep industry expertise in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources).
• Minimum 2 years of experience managing and developing team members.
• Minimum 1 year of experience building, evaluating, and scaling AI-enabled solutions into client work with the ability to explain how AI addresses business problems.

Responsibilities

• Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
• Define the process redesign standard for your industry or function — the method the team uses to assess domain forces, specify future-state processes, integrate AI, and design operating model changes — and govern its application across all engagements in your area.
• Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.
• Define the benchmarking and transformation roadmap methodology the team applies.
• Determine how domain expertise and functional playbook methodology are applied consistently across the team's portfolio of engagements.
• Manage client stakeholder facilitation activities — discovery workshops, recommendation presentations, and day-to-day relationship management.
• Approve final process designs before client delivery.
• Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.
• Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.
• Define how AX Design is embedded in the team's domain methodology — establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.

Skills

Process redesign

Team leadership

AI-enabled solutions

Executive communication

Tools

Process mining

AI design tools

Job description

Accenture seeks a seasoned leader to drive process excellence and AI-enabled transformation across client engagements in the US. You will define how process redesign is governed, lead cross-functional teams, and ensure AI agent experiences are integrated into our delivery standards.

You will coach senior specialists, coordinate with technology partners, and facilitate workshops with executives to deliver measurable outcomes.