Associate Director, Process Optimization

Lincare; Clearwater (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A healthcare services company in Clearwater, Florida, is looking for a professional to champion and develop a sustainable culture of continuous process improvement. The role involves executing improvement initiatives, analyzing large datasets, and leading teams to enhance operational efficiency. Ideal candidates should have strong analytical and leadership skills, with a proven track record in process improvement. This position offers the opportunity to impact profitability and customer experience significantly.

Qualifications

• Experience in driving process improvement initiatives.
• Strong analytical skills to manage large datasets.
• Proven leadership skills in managing projects and teams.

Responsibilities

• Execute business process improvement activities.
• Analyze large datasets to identify trends for improvement.
• Collaborate with departments to streamline processes.
• Develop and lead training programs for staff.

Skills

Process Improvement

Data Analysis

Project Management

Leadership

Collaboration

Education

Bachelor's degree

Tools

SQL

Excel

Power BI

Job description

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.

Responsibilities

• Responsible for executing business process improvement activities designed to drive revenue and margin, operational excellence, and best practice in key aspects of the business
• improve the real result of key performance indicators

Job Functions

• Serves as an internal consulting leader to improve profitability and customer experience
• Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
• Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
• Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
• Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
• Works collaboratively with business leaders to lead and develop a continuous improvement culture
• Supports and challenges the status‑quo in direction setting, prioritization, and delivery of activities
• Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
• Runs self‑directed improvement projects delivering value to the organization