Growth-Focused Operations Analyst (Process & Automation)

Superdial; New York (NY); Hybride; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Equity

Résumé du poste

SuperDial is seeking an Operations Associate to boost internal operational performance. You will analyze engagement data to pinpoint friction in the customer journey and lead quality initiatives with the customer success team.

The role focuses on enhancing call center and support workflows through process redesign, automation, and performance tracking. You will collaborate with Product, Customer Success and Engineering to implement scalable systems, ensuring high retention and efficient

Qualifications

• Strong analytical mindset with data-driven problem solving.
• Experience using Excel, SQL or other data tools for analysis.
• Ability to present data clearly and communicate findings.

Responsabilités

• Analyze engagement and usage data to identify friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Connaissances

Analytical skills

Excel

SQL

Description du poste

SuperDial is seeking an Operations Associate to boost internal operational performance. You will analyze engagement data to pinpoint friction in the customer journey and lead quality initiatives with the customer success team.

The role focuses on enhancing call center and support workflows through process redesign, automation, and performance tracking. You will collaborate with Product, Customer Success and Engineering to implement scalable systems, ensuring high retention and efficient