Process Optimization Associate — Hybrid, Data-Driven Ops

Oscar Health, Inc.; Tempe (AZ); Hybrid; USD 87,000 - 114,000; Full time

Job summary

Oscar Health, Inc. is seeking an Associate, Process Optimization to join our Eligibility and Billing team in a hybrid role based in Tempe, AZ.

The position focuses on designing, optimizing, and implementing improved internal processes across stakeholders and initiatives, with a strong emphasis on requirement gathering, project planning, and risk mitigation. You will report to the Senior Manager, Process Improvement and collaborate with business and technical stakeholders to ensure on-time

Qualifications

• Bachelor’s degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end to end project management.
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
• Mentors team members and promotes colleagues’ growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Data analysis

Cross-functional collaboration

Project management

Excel

SQL

Python

Education

Bachelor’s degree

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is seeking an Associate, Process Optimization to join our Eligibility and Billing team in a hybrid role based in Tempe, AZ.

The position focuses on designing, optimizing, and implementing improved internal processes across stakeholders and initiatives, with a strong emphasis on requirement gathering, project planning, and risk mitigation. You will report to the Senior Manager, Process Improvement and collaborate with business and technical stakeholders to ensure on-time