Process Optimization Associate | Data-Driven Change Leader

Oscar Health, Inc.; New York (NY); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Benefits package

Job summary

Oscar Health, Inc. in New York City seeks an Associate, Process Optimization to drive end-to-end process improvements within the Eligibility and Billing team. The role collaborates across business and technical stakeholders and oversees project plans and risk mitigation.

You will report to the Senior Manager, Process Improvement. The position follows a hybrid schedule with 3 days in the office weekly, with Thursdays set as in-office days for team meetings and events.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end to end project management.
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Mentors team members and promotes colleagues' growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Data analysis

Project management

Workflow design

Process improvement

Cross-functional collaboration

Lean Six Sigma

Education

Bachelor's degree

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. in New York City seeks an Associate, Process Optimization to drive end-to-end process improvements within the Eligibility and Billing team. The role collaborates across business and technical stakeholders and oversees project plans and risk mitigation.

You will report to the Senior Manager, Process Improvement. The position follows a hybrid schedule with 3 days in the office weekly, with Thursdays set as in-office days for team meetings and events.