Process Management Leader - Data Quality & Automation

Capital One National Association; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One is seeking a Manager, Process Management for the Consumer Behavior Analytics (CBA) team. You will oversee OneTag onboarding, manage L2 processes, and drive automation across CBA, collaborating with Product and Tech stakeholders to ensure a well-governed platform.

You will shape data quality standards and partner across teams to enable scalable, continuous improvements. The role requires strong process leadership, a proactive mindset in ambiguous environments, and a track record of

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of process or project management experience.
• At least 1 year of people management experience.
• Lean, Six Sigma, BPM or PMP certification preferred.

Responsibilities

• OneTag Onboarding: Manage intakes and support LOB onboardings to OneTag platform.
• Strategic Tag Stewardship: Onboard tag stewards, define roles, and build stewardship strategies.
• Data Quality & Observability: Drive scaled data quality remediations and implement controls for data integrity.
• Process Optimization & Automation: Transition manual workflows to scalable, automated solutions.

Skills

Communicates Proactively

Presents Effectively

Drives Consensus

Problem Solving

Leadership

Education

Bachelor’s Degree or Military experience

Job description

Capital One is seeking a Manager, Process Management for the Consumer Behavior Analytics (CBA) team. You will oversee OneTag onboarding, manage L2 processes, and drive automation across CBA, collaborating with Product and Tech stakeholders to ensure a well-governed platform.

You will shape data quality standards and partner across teams to enable scalable, continuous improvements. The role requires strong process leadership, a proactive mindset in ambiguous environments, and a track record of