Manager, Process & Automation – Consumer Behavior Analytics

Capital One Group; McLean (VA); Hybrid; USD 134,000 - 153,000; Full time

Job summary

Capital One in McLean, VA seeks a proactive Manager, Process Management to oversee OneTag onboarding, drive L2 process management, and lead optimization and automation across the Consumer Behavior Analytics team. You will build partnerships with Product and Tech, ensure data quality, and scale workflows into automated solutions.

The role requires leadership in ambiguous situations, collaboration with cross-functional teams, and a focus on continuous improvement to maintain a robust data

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of process or project management experience.
• At least 1 year of people management experience.
• Lean, Six Sigma, Business Process Management certification or Project Management Certification (preferred).
• 5+ years of experience in Process management (preferred).
• 5+ years of experience in Project management (preferred).
• 2+ years of experience in People management (preferred).
• 1+ years of experience working with Product and Technology teams (preferred).

Responsibilities

• OneTag onboarding: manage intakes and support LOB onboardings to OneTag platform.
• Strategic tag stewardship: onboard tag stewards, define roles, and build stewardship strategies.
• Data quality & observability: drive scaled data quality remediations and implement preventive/detective controls.
• Process optimization & automation: transition manual workflows to scalable, automated structures.

Skills

People management

Process management

Project management

Education

Bachelor’s Degree or Military experience

Job description

Capital One in McLean, VA seeks a proactive Manager, Process Management to oversee OneTag onboarding, drive L2 process management, and lead optimization and automation across the Consumer Behavior Analytics team. You will build partnerships with Product and Tech, ensure data quality, and scale workflows into automated solutions.

The role requires leadership in ambiguous situations, collaboration with cross-functional teams, and a focus on continuous improvement to maintain a robust data