Process Intelligence Associate - AI & Automation

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking a Process Improvement Associate I to collaborate with business leaders and SMEs to re-engineer core processes and design Target State designs leveraging Intelligent Automation and RPA, including AI/ML, LLM, and Agentic capabilities.

You will analyze root causes, develop solutions, and work across teams to identify opportunities that improve efficiency and customer experiences within Consumer & Community Banking.

Qualifications

• Proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences.
• Experience working with diverse teams with varied experiences, skills, and backgrounds.
• Capability to use artificial intelligence tools such as LLM suite and copilot, exposure to working with data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Responsibilities

• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Leverage the latest LLM Suite and other AI tools such as CoPilot to enhance how we deliver and continue to evolve the product we deliver
• Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify key opportunities.
• Lead one or more projects while demonstrating leadership through influence and enhancing team / organization culture.
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and elevate issues and risks as needed including for proposed solutions.
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.

Skills

Data analytics

Storytelling

Stakeholder management

AI tools

Process improvement

Executive communication

Team leadership

Tools

LLM Suite

Copilot

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking a Process Improvement Associate I to collaborate with business leaders and SMEs to re-engineer core processes and design Target State designs leveraging Intelligent Automation and RPA, including AI/ML, LLM, and Agentic capabilities.

You will analyze root causes, develop solutions, and work across teams to identify opportunities that improve efficiency and customer experiences within Consumer & Community Banking.