Process Improvement & Transformation Lead

Pacific Federal Management; Hagåtña (GU); On-site; USD 75,000 - 98,000; Full time

Job summary

Pacific Federal Management (PFM) in Guam is seeking a Process Improvement Specialist to join the Business Strategy and Process Management Department. You will lead initiatives to identify and implement improvements, analyze workflows, and drive operational excellence across cross-functional teams.

The role emphasizes mapping current processes, reducing bottlenecks, and developing future-state designs with measurable outcomes, while fostering change and adoption across departments.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in process improvement, operational excellence, business process management, or business analysis.
• Working knowledge of Lean, Six Sigma, or other continuous improvement methods.
• Experience leading cross-functional projects from planning through implementation.
• Strong facilitation, documentation, and written communication skills.
• Lean Six Sigma Green Belt or higher a plus.
• Change management certification (Prosci or PMP) a plus.

Responsibilities

• Lead process improvement initiatives from discovery through implementation, prioritizing those that align with strategic goals and OKRs.
• Map current-state processes to identify inefficiencies, bottlenecks, redundancies, and risks; design improved future-state processes.
• Create and redesign processes using Business Process Management methods; define success metrics and track results.
• Lead company-wide and cross-functional transformation projects with scope, milestones, and stakeholder coordination.
• Coordinate with department heads as change champions; support communication, training, and adoption for sustained changes.
• Collaborate with Data Analytics on analytical support and automation opportunities; develop and maintain SOPs, process maps, and a central process library.

Skills

Lean

Six Sigma

Change management

Facilitation

Stakeholder management

Documentation

Communication

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

Power Automate

Visio

Lucidchart

Job description

Pacific Federal Management (PFM) in Guam is seeking a Process Improvement Specialist to join the Business Strategy and Process Management Department. You will lead initiatives to identify and implement improvements, analyze workflows, and drive operational excellence across cross-functional teams.

The role emphasizes mapping current processes, reducing bottlenecks, and developing future-state designs with measurable outcomes, while fostering change and adoption across departments.